Omprakashgoud962 Om

Results-driven and compassionate professional with 4.5 years of experience across aviation, retail, and IT, complemented by hands-on elderly care experience. Skilled in team leadership, organisation, and person-centred support, with a strong commitment to promoting dignity, independence, and well-being. Dedicated, adaptable, and dependable in delivering high-quality care and service.

Team Lead at Swissport (2023-03 – Present)

key objective: "Is to make sure that efficient ramp operations, safety compliance, and seamless team coordination lead and mentor staff to enhance productivity, service quality, and operational standards while minimizing delays and improving workflows."

• Started as Ramp agent and Promoted as Team leader for outstanding performance.
• Lead team of ramp agents to ensure efficient turnaround of aircraft.
• Supervised baggage handling, aircraft loading/unloading and ground support operations.

Senior Reviewer at Wipro Private Limited (2020-01 – 2021-07)

• Managed customer interactions related payments, ensuring smooth processing and resolution
• Verified customer legitimacy through authentication checks before authorising transactions

Care Worker at Aaromal old age home (2018-06 – 2021-12)

• Assisted with personal care – washing, dressing, and oral hygiene while maintaining client dignity.
• Supported mobility needs, ensuring safe movement and correct handling techniques.
• Provided companionship through conversation, emotional support, and social interaction.
• Helped with medication – collecting prescriptions and giving reminders.

International Business Management: Advanced Research [IBM] in Business Management – UNIVERSITY OF HERTFORDSHIRE (2022-01 – 2024-01)

Bachelor of Commerce in Commerce – OSMANIA UNIVERSITY (2016-06 – 2019-03)

12th Class in CEC – Little Flower Junior College (2014-06 – 2016-03)

10th Class in Other – St.

Marks High

School (2014-03 – 2014-03)