Operations Candidate

Operations and human resources leader with 12+ years of experience directing workforce, administrative, compliance, payroll, employee-relations, and process-improvement functions in regulated healthcare, community-based services, and federal environments. Translates complex requirements into clear workflows, strengthens accountability, and resolves operational breakdowns with calm judgment and measurable follow-through. High stream compliance prepared and fluent in English, Spanish, and Chichimeca Jonaz.

Administrator & HR Operations - Regulated Community-Based Services

(2022-01)

• Increased employee credential and training compliance from 23% to 100% by centralizing TB, CPR, and CareAcademy tracking, assigning ownership, and enforcing consistent follow-up.
• Raised the daily rate of verified bill-ready visits from 33% to 83% by strengthening EVV documentation standards, daily exception review, and correction controls.
• Standardized EVV workflows across 7 service locations by implementing mobile access, end-of-shift documentation practices, signature checks, and escalation procedures.
• Protected weekly payroll accuracy for 123 employees by reconciling timekeeping, attendance, corrections, EVV records, and supporting documentation before processing.
• Improved audit and billing readiness by coordinating service authorizations, visit exceptions, claims follow-up, denial resolution, and corrective action with employees, payers, leaders, and vendors.
• Created procedures, forms, trackers, training guidance, and executive reports that clarified ownership, exposed incomplete work, and strengthened management follow-through.

Human Resources Director - Behavioral Healthcare

(2019-01 - 2022-12)

• Strengthened workforce stability in a 24-hour behavioral healthcare setting by aligning recruitment, onboarding, employee relations, and performance practices with clinical and operational staffing needs.
• Reduced leadership risk in sensitive personnel matters by conducting impartial workplace investigations, documenting findings, and recommending consistent, policy-based resolutions.
• Improved hiring and employee-lifecycle consistency by managing full-cycle recruitment, screening, onboarding, orientation, transfers, promotions, separations, and personnel records.
• Supported accurate workforce decisions by coordinating payroll, benefits, leave, timekeeping, and reporting and translating attendance, overtime, vacancy, turnover, and training data into leadership priorities.
• Reinforced healthcare and employment compliance by maintaining confidential records, monitoring required training and credentials, and advising leaders on policy interpretation and corrective action.

DHS Processing Director - U.S. Federal Government Operations

(2012-01 - 2019-12)

• Maintained timely, accurate processing in a secure, high-volume federal environment by setting priorities, balancing workloads, and adjusting staffing as operational demands changed.
• Improved workforce accountability by establishing expectations, coaching employees, completing evaluations, documenting performance, and addressing conduct concerns with consistent follow-through.
• Sustained compliance and service continuity during policy changes by translating federal directives, security requirements, and records standards into clear operating procedures.
• Resolved cross-functional personnel and workflow issues by coordinating with human resources, leadership, security, and partner teams while protecting confidential information.
• Strengthened audit readiness by maintaining accurate files, correspondence, reports, and processing records within strict security and records-management requirements.

Bachelor of Business Administration - The University of Texas–Pan American