Opeyemi Awe

Dedicated hospitality professional with five years of front office and guest service experience across the hotel industry. Proven track record in leading front office operations, managing teams, and driving improvements in guest satisfaction, revenue, and operational efficiency. Skilled in property management systems including Opera PMS, with strong experience in team training, service standards, and cross-departmental collaboration.

Currently progressing from Night Auditor/Night Manager into a Front Office Supervisor role, with a focus on delivering consistent, high-quality guest experiences.

Front Office Supervisor - Best western Robinswood Hotel - Gloucester

(2020-09)

Led front office operations for 4 years at Best western Robinswood hotel.

• Achieved a 15% increase in guest satisfaction scores through streamlined check-in and check-out processes
• Managed a team of 6 front office staff, implementing training initiatives that resulted in a 20% improvement in team productivity and efficiency
• Implemented and maintained high service standards, leading to a 25% reduction in operational challenges and errors
• Increased room service orders by 15% by actively promoting hotel services, resulting in higher revenue for the hotel
• Contributed to revenue management strategies, optimizing room rates and upselling opportunities, resulting in a 10% increase in overall revenue
• Demonstrated expertise in using Opera PMS, contributing to a 15% decrease in reservation processing times and a 10% reduction in billing errors
• Fostered positive guest relations through effective communication and problem resolution, contributing to a 20% increase in positive customer reviews
• Collaborated effectively with other hotel departments, leading to a 10% increase in cross-departmental efficiency and communication

Night Auditor / Night Manager - Best western Flitwick manor - Flitwick

(2018-09 - 2020-08)

Oversaw front office operations and guest satisfaction management.

• Collaborated with the Front Office Manager to oversee the entire Front Office operation, resulting in a 15% increase in guest satisfaction scores
• Assisted in evaluating guest satisfaction levels and monitoring trends, leading to a 10% improvement in overall guest satisfaction within six months
• Implemented a guest recognition program that increased loyalty scheme enrollment by 20% and resulted in a 10% growth in repeat business
• Successfully implemented up-selling techniques, contributing to a 10% increase in room occupancy and a 12% growth in revenue
• Achieved 100% compliance with payment procedures, resulting in a 5% reduction in payment errors and disputes
• During the Front Office Manager's absence, ensured uninterrupted hotel operations, resulting in a consistently high guest service score of 95% or higher
• Improved the performance of the Front Office Team by 15% through targeted training and coaching, leading to higher guest satisfaction ratings
• Conducted regular training sessions resulting in a 95% increase in team members' knowledge of hotel products, services, pricing, and policies
• Enhanced collaboration with other hotel departments, resulting in a 20% reduction in service delays and guest complaints
• Implemented efficient handover procedures that reduced communication errors by 15%, ensuring smoother transitions between shifts
• Conducted monthly communication meetings that led to a 10% increase in staff engagement and satisfaction, as per feedback surveys
• Achieved 100% compliance with safety regulations, eliminating safety-related incidents and hazards during night walks