Oreoluwa Adewumi

Financial Economics graduate (2:1) with several years of customer-facing experience across hospitality and leisure environments. Skilled in customer service, relationship building, administration, problem-solving, and communication within fast-paced settings. Experienced in handling customer enquiries, processing transactions accurately, resolving issues, and collaborating with teams to deliver outstanding customer experiences.

Proficient in Microsoft Excel, Power BI, SPSS, SQL and Microsoft Office, with strong analytical skills developed through academic projects and research. Adaptable, organised, and eager to build a successful career within customer success, business development, finance, operations, or commercial environments.

Customer Service Assistant (CSA) at Tenpin (2026-01 – Present)

• Deliver exceptional customer service across reception, bowling, arcade and food & beverage operations in a fast-paced leisure environment.
• Handle customer bookings, payments, enquiries and complaints professionally, ensuring a positive customer experience.
• Process transactions accurately using booking and POS systems while maintaining attention to detail.
• Promote games, food, drinks and promotional offers, contributing to customer engagement and sales.
• Work collaboratively with colleagues to ensure smooth day-to-day operations and high service standards.
• Resolve customer issues efficiently while maintaining a friendly and professional approach.
• Maintain venue cleanliness, safety standards and operational procedures.

Waiter at Jamaya Restaurant (2024-08 – 2026-01)

• Delivered exceptional customer service to 85–150 customers per shift in a fast-paced restaurant environment.
• Processed daily customer transactions worth approximately £900–£2,000 with a high level of accuracy.
• Responded promptly to customer requests and resolved issues to ensure a positive dining experience.
• Worked closely with kitchen and front-of-house teams to deliver efficient service during busy periods.
• Recommended menu items and promotions to customers while maintaining excellent product knowledge.

Crew Member at McDonald's (2022-03 – 2023-10)

• Served high volumes of customers while maintaining speed, accuracy and quality standards.
• Processed customer orders and payments efficiently using electronic till systems.
• Worked collaboratively within a large team to achieve operational targets.
• Maintained cleanliness, food safety and excellent customer service throughout each shift.

Busser at TGI Fridays (2019-11 – 2021-09)

• Supported front-of-house operations in a busy restaurant environment.
• Assisted servers to ensure efficient table turnover and excellent customer experiences.
• Maintained cleanliness and organisation across restaurant areas.
• Worked effectively under pressure while supporting colleagues during peak service.

BSc (Hons) in Financial Economics – Birmingham City University