Nursing Associate - Imperial College Healthcare NHS Trust - London, UK
(2024-04)
Staff wellbeing champion delivering exceptional service to patients and reducing hospital readmission rates by 15% by developing effective follow-up care protocols.
- Provided patient care, performed assessments, and interventions at a 10-bed ICU unit for trauma and post-surgical patients
- Assessed patients' conditions, notified physicians of clinical changes, and prepared and implemented patient care plans
- Monitored vital signs, adequacy of ventilation, and levels of consciousness and pain
- Communicated the patient's condition to family members in a compassionate and non-technical manner
- Provided 1:1 and group nursing care for patients with cognitive impairment
Customer Service Advisor - Adzenon - London, UK
(2023-06 - 2024-03)
- Receiving and responding to inbound calls and providing accurate resolution at first point of contact whilst updating timeline and notes accurately to portray progress of resolution
- Performing admin task by responding to inbound emails and placing outbound emails when necessary to resolve complaints and provide necessary updates
- Ensuring accurate data entry of customer information and updating customer information regularly on the CRM database to ensure data integrity
- Resolving 85% of customer complaints at the initial point of contact to surpass corporate target of 80%, demonstrating commitment to providing efficient solutions and minimize inconvenience of esteemed customers
- Maintaining utmost attention to detail while diligently updating customer information within our bespoke CRM system as needed, whilst strictly adhering to GDPR requirements to ensure confidentially and security of customer data
Business Support Administrator - Versich Limited - London, UK
(2021-11 - 2023-05)
- Prepared team-related documents, including Power Point presentations, business correspondence, reports, and briefing notes, meeting all deadlines
- Performed administrative tasks such as record-keeping, filing, and data entry
- Supported meetings by preparing rooms, arranging refreshments, and coordinating lunch when needed
- Maintained comprehensive filing systems in both hard copy and electronic formats, facilitating instant document retrieval
- Managed diary and email communications, screened calls, and organized meeting room bookings, took minutes during meetings and handled all correspondences efficiently
