Griller - Nando's Greenwich Peninsula - London
(2014-01 - 2017-12)
- Cleans food preparation areas as determined by law and company policy
- Prepares food before the arrival of guests
- Manages other employees in the kitchen
- Keeps records and accounts of food purchases
- Meets with customers to ensure a great meal experience
Buddy Trainer - Nando's Greenwich Cutty Sark - London
(2014-01 - 2017-12)
Coach the new and the regular people in the restaurant
- Taking customer orders and delivering food and beverages
- Providing excellent wait service to ensure satisfaction
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Up-sell additional products when appropriate
- Go the "extra mile" to meet targets
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulation
Bar Tender - Las Iguanas O2 Arena - London
(2017-01 - 2018-12)
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking order, and serving snacks and drinks
- Assessing bar customers' needs and preferences and making recommendation
Waiter - Iberica Restaurant Canary Wharf - London
(2018-05 - 2018-09)
- Taking customers orders and delivering food and beverages
- Check in with customers
- Providing excellent wait service to ensure satisfaction
- Set up dining areas
- Making menu recommendations
- Answering questions and sharing additional information with restaurant patrons
Waiter - Busaba O2 Arena - London
(2018-09)
- Taking customers' orders and delivering food and beverages
- Setting up tables
- Making menu recommendations
- Arranging the restaurant delivery
- Providing a good customers service and suggesting customers to leave feedbacks on TripAdvisor
Supervisor - By Chloe O2 Arena - London
(2019-06)
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer's experience
- Oversee health code compliance and sanitation standards
- Seek ways to cut waste and decrease operational costs
- Generate weekly, monthly, and annual reports
- Train new employees and provide ongoing training for all staff
- Attend meetings
Area Coordinator - Ocado Erith Warehouse
- Trained team members in company producers and best practices
- Improving productivity and operations
- Dealt with difficult situations professionally, conducting according to company policies
- Managed a team of Erith warehouse employees in the successful receipt, storage and distribution of goods
- Developed and implemented safety procedures for warehouse
- Staff to ensure to a safe and efficient work environment
- Supervised daily operations, ensuring that all the orders were picked and packed on time
- Monitored inventory and maintained accurate records of stock levels
- Determined the most efficient methods for loading and unloading and organising gods for the warehouse
- Established and enforce quality control standards for products stored and shipped from the warehouse
