Orlaith Groarke

A determined and well-driven individual with customer service experience in hospitality and retail sectors. I have excellent time management and communication skills. I have the ability to work independently and as part of a team.

Waitress - Airth Castle

(2022-06 - 2022-10)

• Maintain a friendly positive attitude in a fast-paced environment.
• Supporting a busy team in setting up breakfast, lunch and dinner service.
• Maintain the highest standard of a 4 star hotel.
• Interacting with guests, being warm welcoming, professional, helpful and doing everything to exceed their expectations.
• Manage booking over telephone and face-to-face.

Cashier Assistant - Tesco

(2022-11 - 2023-06)

• Serving customers on checkouts ensuring they recieve an easy, seamless and professional experience.
• Handling products with care to maintain quality.
• Following company health and safety guidelines.
• Being knowledgeable about products and services in store and helping customers by giving a natural service.
• Dealing with any customer complaints in a professional and calm manner..

Admin Assistant - Indigo Sun Head Office

(2024-03)

• Handling phone calls, emails and correspondence on a daily basis.
• Dealing with customer complaints via telephone and email, using skills to de-escalate unhappy customers.
• Knowledge of GDPR and data protection regulations.
• Coordinating with clients, suppliers and internal team.
• Experienced with Microsoft word, outlook, excel and PowerPoint.
• Ordering office supplies and managing stock.
• Filing documents (digital and paper).

Higher English - Lornshill Academy, Scotland

Higher Buisness - Lornshill Academy, Scotland

Higher PE - Lornshill Academy, Scotland

National 5 maths - Lornshill Academy, Scotland

SCQF 6 - business and administration