Osama Mujtaba

Experienced customer service, sales, and operations professional with a strong background in fast paced, high volume environments. Skilled in assisting customers, resolving concerns, communicating effectively, and managing multiple priorities. Dependable, adaptable, and comfortable working independently or as part of a team. Currently employed full-time and seeking a part-time evening and/or weekend position.

Customer Retention Specialist at Cogeco (2026-09 – Present)

• Support customers with account, service, and retention-related needs in a fast-paced environment
• Resolve customer concerns through active listening, problem solving, and clear communication
• Identify appropriate solutions based on individual customer needs while maintaining a positive experience

Operations Manager at Aritzia (2024-10 – 2026-09)

• Managed daily operations in a high-volume retail environment while maintaining strong customer service standards
• Coordinated priorities across sales, inventory, and operations teams to support an efficient customer experience
• Resolved operational and customer concerns quickly and professionally
• Trained and supported team members while maintaining an organized and productive work environment

Sales Manager at Nike (2020-03 – 2024-10)

• Provided knowledgeable and friendly service to customers in a high-volume retail environment
• Helped customers identify products based on their needs and provided appropriate recommendations
• Used upselling and cross-selling techniques to support store sales and improve the customer experience
• Handled customer questions and concerns professionally and efficiently
• Supported merchandising, inventory, opening and closing procedures, and general store operations
• Trained and supported new employees on customer service, sales, and store procedures

Bachelor of Commerce in Management – University of Guelph (2021)

Inbound Sales Certificate – HubSpot Academy (2023)