Osman Nur

SIA-licensed Door Supervisor with a strong foundation in conflict resolution, access control, and public safety. Trained in uniformed services environments through an NCFE Extended Diploma (D*D*D*) and a hands-on Army barracks placement, developing discipline, situational awareness, and team leadership. Holds a valid Emergency First Aid certificate.

Proven ability to remain calm under pressure, communicate clearly with diverse members of the public, and enforce security protocols with professionalism and authority. Committed to maintaining safe, secure environments for staff, customers, and visitors.

SIA Door Supervisor (Placement / Volunteer) - Mitie Security

• Controlled access to licensed premises, verifying ID and managing entry queues efficiently.
• Conducted thorough searches of patrons in line with venue policies and licensing legislation.
• De-escalated confrontations and managed conflict situations calmly without physical intervention where possible.
• Maintained an incident log, writing clear and accurate reports for management and police liaison.
• Monitored CCTV and communicated with colleagues via radio to maintain overall venue security.

Sales Advisor - Superdrug

• Delivered outstanding customer service in a high-footfall retail environment.
• Exceeded sales targets by 15% through effective upselling and product knowledge.
• Handled cash and card transactions accurately; maintained stock and visual merchandising standards.

Volunteer Sales Assistant - NIAS Charity Shop

• Provided friendly and efficient service to a wide range of customers in a busy community setting.
• Organised and priced donated stock; supported fundraising and promotional activities.

Army Work Placement - Mitcham Army Barracks

• Completed an intensive barracks placement covering orienteering, drill, and disciplined daily routines.
• Developed strong teamwork, time management, and situational awareness in a structured environment.
• Gained foundational understanding of military command structures and emergency protocols.

NCFE Extended Diploma in Uniformed Public Services - Uniformed Public Services - Croydon College