Ousman Gassama

I am a reliable and hardworking individual who enjoys learning new skills. A confident and quick learner who is willing to undertake any training required. Also an effective team player who also has the ability to work on my own.

Good communicator with people of all backgrounds and levels. I am flexible, adaptable and have the ability to work in a supervised background and with supervising experience. I am a well-motivated individual willing to undertake a demanding job that would bring out the best in me.

Security Officer at NHS Security service (2022-01 – Present)

As a security officer, I am based close to the hospital entrance to monitor people going in and out.

• Challenge anyone who is not a member of staff or a patient
• Make sure visitors have a reason to be in the hospital
• Ask official visitors to sign in and issue them with a pass
• Deal with any incidents which might threaten the security of staff and patients
• Where possible, diffuse potentially difficult situations
• Call in police or other emergency services if required
• Monitor CCTV
• Patrol the outside of the hospital including the grounds

Coaching/Training at Marks And Spencers (2016-01 – Present)

My main duties as a coach is to ensure that coaching individuals according to the site standards.

• Identifying staff development needs, ensuring each team member is able to fulfil their full potential
• Coaching and mentoring new and existing staff, ensuring they are able to provide the expected level of service at all times
• Reviewing staff performance and progress, including undertaking staff appraisal meetings and completing personal development plans
• Setting and monitoring personal and team objectives
• Ensuring the effectiveness of regular team briefings, keeping staff up to date with developments and issues affecting the service
• Have a great communication skills to lead the group
• Follow the health and safety procedures that are implemented in the working environment
• Demonstrate good manual and handling skill
• Able to manage group of different individuals of different backgrounds in supporting them throughout their trainings
• Bringing new ideas in team meeting to help the growth and develop the company
• Work in a team to help people's progression into higher levels of training
• Be Helpful and approachable to everyone am working with warehouse Operative at GI Group Agency (2014-01 – 2016-12)
• Loading and unloading trailers
• Picking and packing
• Demonstrating a very good and effective communication literacy skills
• working well in a team group
• Following instructions and paying attention to details instruction impose on our daily tasks

Customer Assistance at Gamcel Telecommunication Cellular Limited (2004-01 – 2006-12)

• Helping customers with their monthly internet and broadband subscription
• Answering calls and Handling complaints
• Operating till and taking customer payments
• Showing genuine interest when dealing with customers
• Give advice and recommendation of which plans are suitable for customer

GCSE in Maths, English, Science, History, General Studies – Gambia High School (2000-01 – 2004-12)

ITC level 1-2 (2004-01 – 2005-12)