Ovie Okagbare
Community engagement and healthcare professional
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About
Community engagement and healthcare professional with extensive experience delivering trauma-informed and person-centred support to individuals experiencing mental health crises, alcohol and other drug (AOD) issues, homelessness, disability, and social vulnerability. Skilled in relationship and trust building and creating safe spaces for individuals to engage with services.
Experience
Customer Service Operator - Telstra Triple Zero (000) Call Center - Windsor, Victoria, Australia
(2025-11 - 2026-07)
- Acted as the first point of contact for emergency callers, accurately assessing situations and connecting calls to Police, Fire or Ambulance emergency services.
- Delivered calm, compassionate and professional support to callers experiencing crisis, distress or traumatic incidents.
- Maintained exceptional service quality, consistently achieving 100% Quality Assurance (QA) scores.
- Worked effectively within a fast-paced, high-volume contact centre environment while meeting performance and quality targets.
Community Outreach Worker (Public Intoxication Response) - Cohealth - Melbourne, VIC, Australia
(2024-07 - 2025-11)
- Completed comprehensive risk and needs assessments for vulnerable clients.
- Delivered immediate emotional support and crisis intervention using person-centred approaches.
- Liaised with police, ambulance services and community agencies to ensure safe outcomes.
- Developed effective referral pathways to health and social support services.
- Maintained detailed case records and documentation in accordance with organisational policies.
Senior TMS Clinician - Monarch Mental Health Group - Melbourne, VIC, Australia
(2023-07 - 2026-03)
- Conducted client assessments and monitored mental wellbeing throughout treatment.
- Delivered compassionate emotional support to individuals experiencing severe depression and anxiety.
- Recognised deterioration in mental state and escalated clinical risks appropriately.
- Coordinated appointments and managed confidential clinical records.
- Worked collaboratively within multidisciplinary teams to achieve positive client outcomes.
- Maintained accurate documentation in accordance with clinical governance requirements.
Pathways Connector (Telehealth) - Sandringham Ambulatory Care Clinic - Sandringham, VIC, Australia
(2022-11 - 2023-07)
Provided telephone-based assessment, information and referral services for clients requiring health and community support.
- Acted as the first point of contact for individuals accessing services.
- Conducted telephone assessments to identify support needs and potential risks.
- Delivered compassionate information and guidance tailored to individual circumstances.
- Coordinated referrals to appropriate health and community services.
- Maintained accurate electronic records and case documentation.
- Managed high volumes of enquiries while maintaining excellent customer service.
- Responded professionally to distressed clients and complex situations.
Disability & Mental Health Support Worker - Riverlink Interchange & New haven Farm Home
(2017 - 2022)
- Supported vulnerable adults to maintain independence and wellbeing.
- Promoted safeguarding and protected client dignity.
- Managed challenging behaviours using positive behaviour support approaches.
- Maintained accurate support records.
- Worked collaboratively with families and multidisciplinary professionals.
Education
Graduate Diploma - Public Health - Australian Catholic University (2026)
Diploma - Nursing - Think Education Australia (2022)
Master - Journalism and Communication - UNSW Sydney (2018)
Bachelor of Arts - English Language - Obafemi Awolowo University (2013)
