Owais Patel

Managed front desk operations, ensuring a welcoming and professional environment. Delivered excellent customer service and handled booking and client enquiries. Supported administrative duties and maintained accurate financial records.

Receptionist / Bookkeeper at SBP Southport Limited (2018-06 – 2024-10)

• Managed front desk operations, ensuring a welcoming and professional environment.
• Delivered excellent customer service and handled booking and client enquiries.
• Supported administrative duties and maintained accurate financial records.
• Prepared accounts from incomplete records up to trial balance and final accounts.

Waiter Assistant at Silver Service, Bolton (2018-06 – 2024-10)

• Assisted in delivering food and beverages during busy service periods.
• Maintained cleanliness and hygiene of public areas and dining spaces.
• Supported bar staff with preparing drinks, including coffees and mocktails.
• Ensured a high standard of table presentation and efficient customer service.

Service Technician at Jones and Kearns Auto Engineers (2024-06 – 2024-08)

• Conducted thorough vehicle inspections to diagnose mechanical and electrical issues.
• Performed routine maintenance tasks such as oil changes, tyre rotations, and brake tests.
• Diagnosed and repaired vehicle faults, clearly explaining issues to customers.
• Maintained accurate records of services and parts used.
• Ensured compliance with safety regulations and contributed to a safe working environment.
• Collaborated with colleagues to improve workshop efficiency and productivity.

Matchday Steward at Everton FC & Liverpool FC (2024-03 – 2026-05)

• Ensured the safety and security of spectators during matches and events.
• Monitored crowd behaviour, managed entry queues, and controlled access to restricted areas.
• Provided customer service by directing fans, answering questions, and promoting a safe environment.
• Communicated effectively with team members and supervisors to report incidents or updates.

Waiter and Bartender at The Grand, Southport (2025-10 – Present)

• Delivered high-quality table service in a busy, premium hospitality environment, ensuring excellent guest experience and professional presentation at all times.
• Prepared and served a wide range of drinks (including cocktails, wines, and coffees) whilst maintaining responsible alcohol service standards.
• Managed multiple tables and orders simultaneously during peak service, demonstrating strong time management and the ability to work under pressure.
• Handled cash, card payments, and POS systems accurately, maintaining accountability and attention to detail.
• Collaborated closely with kitchen, bar, and management teams to ensure smooth service flow and resolve customer issues efficiently and professionally.

Team Member / Customer Assistant at Tenpin Southport (2025-10 – Present)

• Delivered excellent customer service in a fast-paced entertainment and leisure environment, ensuring guests had an enjoyable and welcoming experience at all times.
• Assisted customers with bowling lane bookings, arcade queries, food and drink orders, and general enquiries in a professional and friendly manner.
• Operated tills and POS systems accurately, handling cash and card payments while maintaining attention to detail and accountability.
• Supported the smooth running of daily operations by preparing lanes, maintaining cleanliness standards, and resolving minor customer issues efficiently.
• Worked collaboratively with team members and management during busy periods, demonstrating strong communication, teamwork, and the ability to work under pressure.

GCSEs – Scarisbrick Hall School, Lancashire (2019-09 – 2022-06)

A-Levels (Predicted) – King George V College, Southport (2022-09)

BEng in Automotive Performance Engineering in Motorsport – Greater Manchester University (2025-09)