Owen Reeves

I am a highly motivated and proactive individual who enjoys working in customer-based environments. Through my previous experiences, I have developed excellent interpersonal skills and the ability to build and maintain positive relationships, both with customers and colleagues. I am eager to challenge myself in a new role, further develop my skills and expertise, and I am keen to build a career and future for myself.

Catering Assistant - Bromham Fish and Chip Shop

(2019-12 - 2021-09)

Shop Floor Assistant - Next

(2021-05 - 2021-09)

Personal Shopper - Tesco

(2021-07 - 2021-09)

Playworker

(2022-06 - 2022-09)

Playworker

(2023-06)

Key responsibilities

• Responding efficiently and professionally to parents and external agencies in person, by email and phone providing resolution to enquiries and concerns following agreed procedures.
• Recording all enquiries and incidents adhering to agreed safeguarding policies.
• Resolving conflicts through identifying the cause, clarifying any issues and advising appropriate solutions. Referring any relevant issues to Designated Safeguarding lead where required. Following up cases to ensure resolution is satisfactory.
• Adopting a flexible and adaptable client-based approach adapting resolutions according to the scenario and situation.
• Displaying excellent written and verbal communication skills with a secure understanding of English grammar. Computer Literate and competent with Word and Excel. Demonstrated through University Assignments and Presentations
• Being recognised as patient and resilient team player in fast paced, changing and challenging environments.
• Working under pressure in a variety of environments, maintaining a calm manner and ensuring the customer remains the priority with a logical and solution-focused approach.
• Displaying resilience and responsibility when resolving issues within set time frames.

DIPHE - Criminology - Nottingham Trent University (2021-09 - 2023-06)

A level - Law - Sharnbrook Academy, Beds.

A level - Business Studies - Sharnbrook Academy, Beds.

A level - Geography - Sharnbrook Academy, Beds.

GCSE - English Literature - Sharnbrook Academy, Beds.

GCSE - English Language - Sharnbrook Academy, Beds.

GCSE - Maths - Sharnbrook Academy, Beds.

GCSE - Combined Science - Sharnbrook Academy, Beds.

GCSE - History - Sharnbrook Academy, Beds.

GCSE - RE - Sharnbrook Academy, Beds.

GCSE - German - Sharnbrook Academy, Beds.