Oyku Cobanoglu

Customer focused and dynamic professional with 15+ years of experience in hospitality management. Possess a BA (Hons) in Tourism and Hospitality Management and BSc (Hons) International Business Management. (2022-2025). Highly experienced in staff recruitment, operations, inventory management, event management, sales, e-commerce, and reservations.

I am looking for a job that offers the opportunity to work in the hospitality and tourism sector in a managerial position, hybrid or remote to provide excellence service to the guests.

RESERVATION MANAGER, HOLIDAY INN BLOOMSBURY, LONDON

07/2022 - ...

Responsibilities & Achievements

As Reservations manager I am responsible for managing the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations audit are completed. I will be the first point of contact that our guests have with Holiday Inn Bloomsbury, with our guest promoting IHG way of sales, recognizing IHG rewards members and promoting IHG properties and standards. It will be my job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations, and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.

• Manage third party sites and agents to establish rates, maximise conversion ratios in order to achieve targets for the department.
• Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Build strong relationships with customers, Guests, and Team Members in order to gain full understanding of their needs and work to serve them effectively.
• Assist in the recruiting, managing, training, and developing of the Team.
• Participate in the organisation of hotel promotional activities.
• Responds promptly with reservations for Holiday Inn Bloomsbury, updates, and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
• To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g., Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concerto.
• To display a pro-active and innovative approach to skills development and standards enhancement with your team.
• Ensure that communication procedures are effective and efficient on a day-to-day basis enabling the operation to plan and deliver all customer service requirements.
• Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
• Following sales and revenue strategy to make new bookings and offers

Istanbul Technical University

2007 - 2010

Undergraduate degree

Tourism Hotel Management

Anglia Ruskin University, London 2022-...

BSc (Hons) International Business Management

Full time (Between January-July in each year till 2025)