Paige Beach

Dedicated and compassionate support worker with experience supporting individuals facing homelessness, substance misuse, and complex life challenges. Skilled in coordinating appointments, liaising with external agencies, and providing practical and emotional support to promote independence and recovery. Strong ability to build trust with vulnerable individuals, maintain accurate records, and work both independently and as part of a team.

Passionate about making a positive impact within drug and alcohol support services.

Self-Employed Cleaner - Self-Employed Cleaner – Cleaning Business - Birmingham

(2022-01)

• Successfully manage and run a personal cleaning business, maintaining a regular client base.
• Build strong, trusting relationships with clients, ensuring high levels of satisfaction and repeat business.
• Organise schedules, appointments, and workload independently.
• Handle payments, budgeting, and business finances responsibly.
• Maintain high standards of cleanliness, hygiene, and health & safety.
• Demonstrate reliability, professionalism, and strong time management skills.

Homeless & Addiction Support Officer - SummerHill House - Birmingham

(2022-01 - 2022-10)

• Supported vulnerable individuals experiencing homelessness, drug and alcohol addiction, and complex needs.
• Managed and coordinated appointments with services such as SIAS and CLG, ensuring attendance and engagement.
• Attended appointments with clients, providing emotional and practical support.
• Maintained regular contact with clients' families to support communication and progress.
• Liaised daily with Birmingham City Council and other external agencies to coordinate effective support plans.
• Assisted with housing applications, benefit claims, and tenancy-related issues.
• Supported clients in developing life skills including budgeting, cooking, and personal hygiene.
• Produced detailed daily reports and maintained accurate case records.
• Made referrals to specialist services to support recovery and wellbeing.

Bar Porter - Reflex Bar - Birmingham

(2021-02 - 2021-09)

• Delivered high-quality customer service in a fast-paced environment.
• Handled cash, banking, and stock control responsibilities.
• Supported training of new staff by creating simple and effective learning tools.
• Maintained health and safety standards at all times.

Customer Service Assistant - Coalville Mist

(2019-09 - 2020-12)

• Provided excellent customer service and product knowledge.
• Managed tills, payments, and daily shop operations.
• Resolved customer queries and technical issues.

Cleaner - Premier LTD

(2018-01 - 2019-03)

• Maintained high standards of cleanliness across multiple properties.
• Demonstrated strong time management and attention to detail.

Nursery Child Supervisor - Daisy's Day Care

(2017-01 - 2017-12)

• Supervised children and supported daily routines.
• Prepared meals and completed reports for parents.

Functional Skills Level 2 - English & Maths - Shard End Learning Centre (2017-01 - 2017-12)