Front of House/Bar and Waitress at Marston's, The Park Gate and The Watermill (2016 – 2020)
Customer Service Supervisor at B&M Retail (2020-11 – 2022-07)
- Using till systems and cash handling
- Supervised and motivated a team of retail assistants each shift, assigning floor tasks, managing break schedules, and ensuring productivity.
- Oversaw opening and closing procedures, including store security lockups, alarm activation, and setting up the floor for the next day's trade.
- Conducted nightly cashing up, till reconciliations, and safe drops for multiple registers, identifying and documenting any cash variances with strict attention to detail.
- Authorized supervisor-level POS transactions, including refunds, exchanges, and voided sales, ensuring adherence to company policy.
Front of House Supervisor at Three Crowns And Sugarloaf, Marston's (2022-07 – Present)
Personal License Holder
- Using till systems, serving food and drinks and taking orders, cash handling.
- Supervised and motivated a Front of house team of 10 staff per shift, ensuring seamless communication between the kitchen and floor, also covering higher management when on holiday.
- Took on board and trained many new team members on service etiquette, menu knowledge, and health and safety compliance.
- Created weekly staff rotors and managed floor templates to optimize labour costs while maintaining service quality.
- Took weekly line/stock checks and monitored wastage.
- Placed both wet and dry orders with suppliers.
- Acted as the primary point of contact for guest escalations, resolving complaints with diplomacy to ensure repeat business.
- Accurately processed nightly cash ups, till reconciliations, and card payment balances, oversaw secure safe drops and opening/closing cash counts
