Airport Duty Manager - ABM Aviation - Heathrow, London
(2021-06 - 2026)
- Managed airside and landside cleaning operations within a fast-paced airport environment, supporting high-volume flight schedules and strict turnaround targets.
- Coordinated multiple cleaning teams in line with real-time flight arrivals, ensuring aircraft and terminal areas were serviced efficiently within tight time constraints.
- Supervised and directed staff, allocating resources effectively based on operational priorities to maintain service quality and meet key performance indicators (KPIs).
- Acted as the main point of communication between operations control, ground staff, and cleaning teams to ensure smooth aircraft turnaround and minimise delays.
- Monitored performance standards and ensured full compliance with health & safety regulations and aviation hygiene requirements.
- Responding to operational disruptions (e.g. delays, peak congestion), making real-time decisions to maintain efficiency during high-pressure situations.
- Supported large-scale airport operations, contributing to the timely turnaround of multiple flights and overall passenger experience.
- Trained and supported team members, helping to improve team performance, accountability, and service standards.
Senior Supervisor - ABM Aviation - Heathrow, London
(2021-03 - 2021-06)
- Supervised cleaning teams across terminal operations, ensuring tasks were completed efficiently and to required standards.
- Supported duty management in coordinating staff during peak flight schedules and operational demands.
Senior Supervisor/Driver - Menzies Aviation - Heathrow, London
(2006 - 2020)
- Supervised airside and landside operations within a fast-paced airport environment, supporting flight schedules and turnaround requirements.
- Coordinated teams to ensure timely servicing of aircraft and terminal areas in line with operational demands.
- Allocated tasks and managed staff performance to maintain high service standards and operational efficiency.
- Acted as a key point of communication between ground staff and operational teams to support smooth day-to-day airport operations.
- Ensured compliance with health & safety regulations and aviation standards across all activities.
Operations Assistant - GEM Car Accident Repair Centre - Wembley, London
(2002 - 2006)
- Supported day-to-day workshop operations, assisting with vehicle intake, inspections, and preparation for repair work.
- Coordinated with technicians and administrative staff to ensure efficient workflow and timely completion of repairs.
- Maintained organisation of the workshop, ensuring compliance with health & safety standards.
- Assisted with customer interactions, providing updates and supporting front-desk operations.
- Developed strong organisational and time management skills in a fast-paced operational environment.
