Palesa Sibiya

Detail-oriented HR Coordinator with 3 years of experience in onboarding administration, HRIS record management, and employee query resolution. Proven ability to manage high-volume HR processes accurately and on time while supporting stakeholders at every level. Experienced in coordinating US-client-facing workflows across remote environments and time zones, with a strong background in Industrial and Organisational Psychology that brings a structured, people-first approach to every process.

Proficient in SAP SuccessFactors, Microsoft Office Suite, and AI-assisted tools including Microsoft Copilot, with full remote working capability and strong attention to confidentiality and compliance.

Recruitment & People Coordinator (Contract) at Ready Study Global Ltd (2026-01 – Present)

Managed end-to-end onboarding administration and HR coordination for a UK-based recruitment firm, supporting high-volume candidate workflows and cross-timezone operations.

• Managed end-to-end onboarding administration for 20 to 25 active candidates per week, coordinating documentation, placement confirmations and new starter packs with zero errors across all active workflows.
• Maintained 100% accurate HRIS and ATS records immediately after each candidate interaction, ensuring reliable data integrity across all concurrent processes and audit-ready files at all times.
• Responded to employee and candidate queries daily via Teams, Zoom and email, resolving issues professionally and escalating where needed in line with HR policy and confidentiality standards.
• Supported compliance-related administration and internal HR workflows, proactively flagging issues and keeping all processes on schedule across a fully remote, cross-timezone team.
• Produced structured HR coordination reports in Excel and PowerPoint for senior stakeholder review, tracking activity across multiple live processes simultaneously.
• Leveraged Microsoft Copilot and ChatGPT to streamline documentation and reporting, reducing average admin time per candidate by an estimated 30% without compromising accuracy.

HR Coordinator & Psychometrist (Intern) at Nedbank (2025-01 – 2025-12)

Coordinated onboarding and HR administration across 30+ active roles simultaneously, managing all documentation, compliance steps and candidate communication before offer extension.

• Coordinated onboarding and HR administration across 30 or more active roles simultaneously, managing all documentation, compliance steps and candidate communication before any offer was extended.
• Prepared offer letters, onboarding documentation and candidate packs for all confirmed placements, submitted to the Talent Manager within agreed timelines and with zero errors.
• Maintained zero-error records across SAP SuccessFactors ATS and produced 2 to 3 detailed HR and recruitment reports daily in Excel and PowerPoint for management review.
• Responded to employee and hiring manager queries across 10 or more business units simultaneously, providing clear progress updates and keeping coordination aligned across the team.
• Conducted background, verification and reference checks for all shortlisted candidates in line with internal HR policy and employment law requirements.
• Trained 10 or more hiring managers on structured HR procedures and ATS usage, improving process consistency and data quality across all active recruitment pipelines.
• Reduced average time-to-fill from 4 weeks to approximately 3 weeks through proactive coordination, structured follow-up and organised pipeline management.

Client Coordinator & Case Administrator at Tambwe Consulting (2024-01 – 2024-12)

Managed 10 to 15 active client cases simultaneously, conducting structured intake processes and maintaining accurate, audit-ready case records across all active files.

• Managed 10 to 15 active client cases simultaneously, conducting structured intake processes and maintaining accurate, audit-ready case records across all active files.
• Produced 10 or more detailed compliance and case reports monthly with zero errors, demonstrating the documentation discipline and confidentiality this HR support role requires.
• Liaised with clients, colleagues and external stakeholders to keep cases progressing, managing communications professionally and escalating where needed.

Brand Ambassador & Events Coordinator at Snapped Concepts (2022-01 – 2023-12)

Coordinated logistics and stakeholder engagement across high-volume activations, managing significant stakeholder interactions per event with professionalism and reliability.

• Coordinated logistics and stakeholder engagement across 10 or more high-volume activations, managing 100 or more stakeholder interactions per event with professionalism and reliability.

BPsych Equivalent in Practical Psychometry – University of Johannesburg (2025-01 – 2025-06)

BA Honours in Industrial & Organisational Psychology – SACAP (2023)

BA in Psychology & Industrial and Organisational Psychology – Eduvos (Pearson Institute) (2022)