Pamela Cole

Wellbeing Advisor

Crewe, Cheshire EastMember since December 20, 2024

Compassionate client supportFront desk receptionClient confidentialitySafeguardingTelephone and email communicationAppointment schedulingCustomer serviceAdmin supportData entry and record keepingInterpersonal and listening skills

About

I am a compassionate and professional Wellbeing Advisor with strong communication and organisational skills gained through customer service and administration experience. Calm, empathetic, and respectful when supporting clients during sensitive situations. Experienced in handling telephone enquiries, scheduling appointments, managing records, and providing excellent front of house services in a professional environment.

Experience

Wellbeing Advisor - Reaseheath College - Nantwich, Cheshire

(2023-10)

I serve as the first point of contact for wellbeing support to provide expert mental health and wellbeing guidance, pastoral support to students, staff and families.

Welcome and manage front desk operations in a busy environment.
Answer telephone enquiries professionally and direct calls appropriately.
Schedule appointments and maintain accurate client records.
Handle sensitive information with confidentiality and discretion.
Support administration tasks including emailing, filing and correspondence.

Listening Volunteer, Mentor, Team Leader, Outreach Volunteer - Samaritans - Crewe, Cheshire

(2022-02)

I am a listening volunteer taking calls from the public providing emotional support, to listen without judgement, to reduce feelings of isolation.
I am a mentor who supports new volunteers providing guidance, feedback and encouragement, helping others develop confidence in their skills.
I am a team leader where I provide emotional support to the volunteers on their shift and ensure they have the necessary resources.
I am an outreach volunteer where I take part in presentations speaking with adults/teenagers discussing emotional health, wellbeing and coping strategies.