Volunteer - AWord Warrington - Warrington, Cheshire, UK
(2024-10)
Assistant Manager - St Rocco's Hospice Shop-Lymm - Lymm, Cheshire
(2023-09 - 2024-07)
Assistant Charity Shop Manager duties as with Care UK
Assistant Manager - Care uk-Warrington - Warrington
(2018-12 - 2023-09)
- Managing a charity shop as assistant manager & covering & working with the manager
- Recruiting & training a diverse team of volunteers
- Key holder & responsible for cashing up each day
- Expert at Gift Aid Procedures
- Ensuring the shop stock was rotated on a regular basis & stock culled
- Ensuring the window was changed regularly to be attractive to customers
- Excellent customer service skills, as often dealing with diverse customers
- Aware & demonstrated all H & S procedures in the shop
- Ensured there was always enough volunteers to ensure the shop was open at all times
- Competent with targets & ensuring these targets were met
Shop Assistant - St Roccos Hospice Shop-Warrington - Warrington, Cheshire
(2016-01 - 2018-12)
Duties the same as from July 2014 to September 2015
Customer Assistant - Marks & Spencer - Warrington, Cheshire
(2015-09 - 2015-12)
- Serving customers and dealing with their queries
- Operating the till
- Ordering merchandise for customers on line on the Company's IPad
- Keeping the shop floor fully stocked and tidy
Shop Assistant - St Roccos Hospice Shop-Warrington - Warrington, Cheshire
(2014-07 - 2015-09)
- Receiving and sorting donated goods
- Preparing and displaying donated goods
- Serving customers and dealing with their queries
- Operating the till
- Assisting with cashing up
- Arranging window displays
- Keeping the shop tidy and clean
- Maintaining awareness of Safety Health & Environmental issues in the shop
Business Skills Trainer - Her Majesty's Revenue and Customs - U.K.
(2000-04 - 2014-06)
TOOK EARLY RETIREMENT
- Delivery of customer service soft skills and technical training to employees of HMRC throughout the U.K as allocated to me by the Planning Team
- Ensuring I was competent with the training to be delivered by researching and prepping the brief
- Extensive travel in the U.K. which I organised myself
- Working as part of a small team
- Communicating with customers of the business, both face to face and on the telephone
- Inputting of statistics on a monthly basis, and daily use of Email and the Internet
