Panna Begum

A confident, articulate, organised and hard-working person with excellent communication and interpersonal skills. I am eager to use and develop existing skills. I am a very passionate and determined individual who will bring commitment and loyalty to a company that offers a structured career path.

Teaching assistant/ SEN 1:1 support - Mossbourne Parkside Academy

(2023-09 - 2024-07)

My role included to aid and support vulnerable and lower attaining pupils to scaffold and understand tasks. I provided extra support with their learning using concrete resources and simplifying tasks for them to access learning and be successful. I also worked with children with SEN, providing 1:1 support to manage their day. I helped them through their challenges and any obstacles they faced in their learning.

Call Centre Operator - Abel & Cole- Canary Wharf

(2013-04 - 2014-11)

Handling inbound and outbound customer calls for a company, providing information, resolving issues, and delivering high-quality customer service. The job includes answering queries, processing requests, maintaining accurate records, and sometimes upselling products or services. Strong communication skills, problem-solving ability, and basic computer proficiency are essential, along with the ability to work in a fast-paced, target-driven environment.

GCSE - Forest Gate School (1993 - 1998)

Landmark Training (1998 - 2000)