Papiya Karmakar

Certified Salesforce professional with 6+ years of end-to-end experience configuring, customizing, and scaling complex Salesforce CRM environments. Proven track record of bridging the gap between business needs and technical solutions through declarative automation (Flow), secure data architecture, seamless third-party integrations, and robust metadata deployment strategies. Skilled in optimizing business processes, leading cross-functional stakeholder workshops, and deploying scalable solutions using modern DevOps best practices.

Salesforce Administrator - London & Partners - London, UK

Lead end-to-end solution design and delivery across cross-functional departments.

• Replaced legacy automations with robust Record-Triggered and Screen Flows, significantly reducing faults and improving data integrity.
• Manage end-to-end metadata retrieval and deployment pipelines across sandboxes and production utilizing VS Code and Salesforce CLI (SFDX).
• Configure and maintain key third-party integrations including DocuSign, Dotdigital, and Calendly to streamline client engagement workflows.
• Execute targeted SOQL queries and utilize Salesforce Inspector for schema validation, rapid issue resolution, and data extraction.

Salesforce Administrator - Times of India Group

• Managed Salesforce org during post-merger transition, consolidating core data and business processes.
• Configured approval processes, Flows, and validation rules to reduce manual effort.
• Administered user access, profiles, permission sets, and sharing rules to enforce compliance.
• Performed data migration, cleansing, and deduplication using Data Loader; built executive dashboards.
• Retrieved and deployed metadata using Workbench and developer tooling for timely releases.

Junior Salesforce Administrator - Edelweiss Finance Ltd

• Managed user administration and security access for 50+ active Salesforce users.
• Created and maintained custom objects, fields, page layouts, and validation rules.
• Supported KYC process automation within Salesforce and built reports/dashboards for leadership.

Salesforce CRM Administrator - Vivo India Pvt Ltd

• Managed user permissions, Lead assignment rules, Web-to-Lead, and Opportunity stages.
• Imported datasets using Data Import Wizard and Data Loader, creating summary and matrix reports.

Master of Business Administration (MBA) - Marketing Specialization