Business Development Executive - Epic Graduate School - London, UK
(2025-01 - 2026-06)
- Generated new business opportunities by identifying and targeting potential clients, resulting in a 30% increase in client acquisition over last 4 months
- Developed and executed strategic business development plans to drive revenue growth and market expansion
- Managed and secured 20+ new and existing accounts within 11 months through targeted prospecting and relationship-building strategies
- Collaborated cross-functionally to support launch of new products/services, contributing to +25% increase in client satisfaction and repeat business
- Conducted market research and competitor analysis, identifying 3 new growth opportunities, resulting in £75K+ additional revenue streams
- Delivered 20+ business presentations and sales pitches, achieving a conversion rate improvement from 18% to 30%
- Improved conversion rates from 18% to 30% by refining customer targeting, product alignment, and demand forecasting strategies
- Monitored and analysed sales performance metrics, enabling data-driven decision-making and continuous improvement in sales strategies
Customer Service Team Leader - Power Leisure Bookmakers Ltd - UK
(2023-11 - 2024-12)
- Collaborated with customers to understand their challenges, resolving over 95% of inquiries, improving customer satisfaction level by a good margin
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Implemented a strategic promotional initiative for new and existing products, contributing to a 10% increase in outlet sales over 6 months
- Managed and resolved high-stakes product issues related to bets, maintaining a top service quality rating and ensuring smooth operational performance
Production Assistant - Aesthetic Laundry Ltd - London, UK
(2022-02 - 2023-08)
- Spearheaded multiple production projects from initial sample development to final output, reducing lead times by 15% and ensuring on-time delivery for 100% of orders
- Supported the design teams in translating samples into production by coordinating and optimizing with the production process
- Contributed to sales forecasting by compiling WSSI reports and performing in-depth sales data analysis, leading to a 5% increase in sales efficiency
- Coordinated with suppliers, successfully negotiating cost-saving procurement deals, reducing raw material costs by 8%
Research & Development Executive - Ha-meem Denim Ltd - Dhaka, Bangladesh
(2018-12 - 2021-12)
- Led sample design and development for UK and US buyers, ensuring 100% compliance with buyer requirements, boosting client retention by 10%
- Managed the entire product lifecycle, reducing production costs by 12% through efficient coordination and optimised processes
- Delivered presentations to the sales team, aiding in the strategic launch of new collections that contributed to a significant increase in seasonal sales
- Implemented sustainable production strategies that aligned with corporate sustainability goals, achieving a 25% reduction in material waste
- Utilized advanced data analysis techniques via Excel and Pivot tables for order management and forecasting, improving production forecasting accuracy by 18%
