Talent Development Coordinator - Gateley Legal - Birmingham
(2024-11)
- Course Coordination – Coordinate with internal and external trainers to ensure smooth delivery of training programmes
- Assist the day-to-day operations of the Talent- Development department including scheduling training sessions, managing logistics, and maintaining training records, and the responsibility of onboarding new starters
- Learner Management System (LMS) Management: Manage the firms LMS, including course uploads, user management, and reporting
- Evaluation and Feedback. Collect and analyse feedback from training participants to improve future training programs
- Budget Management, assist in managing the Talent Development budget, including tracking expenditure and processing invoices
- Assigning Learner plans for business units in based on employees' roles within the organisation
Training Network Coordinator - We Are Digital - Coventry
(2021-11 - 2024-10)
- Source, review suitability and on-board sub-contractor trainers, centers and partners for the delivery of our services
- Developing strong internal department relationships to facilitate the optimum delivery of projects
- Analysing booking data and contacting customers to determine the outcome of bookings
- Ensure suitable network coverage is present in order to meet business requirements
- Conduct internal & external trainer interviews
- Collect, collate and analyze feedback from all training provided to identify trends, opportunities for improvement and required actions
- Ensure that training demand spots are identified where someone in the network is missing and on-board as required
- Liaise with the Head of Service Delivery to ensure any required internal and external reports are produced as required on the agreed frequency
- Identify subject matter experts from the network to work alongside Project and Product team to develop new course content
- Ensure that a standardized approach exists for all activities, processes are defined and documented
- Working with marketing department, ensure that communications, newsletters and updates are provided to the network
- Identify opportunities for automation working with colleagues and where required produce business cases for out-of-budget requests including cost analysis, benefits and concerns. This should enable a more scalable future
- Liaise with the network and gather feedback and input regarding updates, making it a collaborative effort
- Support and carry out internal and external auditing of network to ensure they are working towards the WAD standards set out and meeting expectations
- Identify new project opportunities and ensure continuous project improvements and reviews
- Liaise with Quality Manager to ensure the highest quality delivery from network partners is consistently delivered
- Line manager team members and ensure provision of appropriate supervision, training and support where required
- Conduct periodic audits of the CRM system to ensure the Community Partnerships information and records are up to date
Operations Delivery Assistant - We Are Digital - Coventry
(2019-08 - 2021-10)
Working in the Operational Delivery team to assist the Manager/Officer to ensure all projects are implemented in line with the objectives. Supporting the Digital inclusion and financial inclusion projects:
- Scheduling courses and appointments as appropriate to the contract type of booking required to meet project targets
- Ensure accurate joining instructions and maps are sent to learners as required
- Answer Inbound calls within the agreed service standards
- Establish key details of each in home learner such as training need, location, health conditions etc
- Ensure suitable trainer or partner is sourced as required for each appointment or course ensuring costs and mileage are within project parameters/budgets
- Liaise with the logistics Assistant to ensure equipment and training material is sourced and available at the locations
- Monitor and respond to emails in a timely manner
- Check Twilio and Text local databases daily for incoming referrals
- Create and maintain project administration documentation
- Identify solutions to ensure continuous improvement processes
Programme Implementation Executive - Consulting Team - PricewaterhouseCoopers (PWC)
(2014-12 - 2016-04)
- Primary contact for the Consulting team
- Schedule future dates for all of our Consulting courses
- Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
- Source suitable external /facilitators/ key speakers/actors where applicable
- Ensure joining instructions (or other communications) are written and printing sent to Xerox for dispatch
- Ensure operations are standardized and simplified wherever possible
- Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
- Produce operational and evaluation reports for analysis on a weekly basis and collating data prior to budgeting/management meetings
- Tutor timesheet and invoice approval
- To set up and host WebEx sessions for some of our Consulting courses
Programme Implementation Executive - Tax Technical learning team - PricewaterhouseCoopers (PWC)
(2013-06 - 2014-02)
- Liaising with L&D consultants & course managers on course requirements
- Organising venues
- Maintaining My Development records
- Advising L&D consultants if numbers are low or additional courses need to be scheduled
- Monitoring numbers/grades booked and wait lists, including managing associated costs
- Provide programme & implementation support to the Tax Technical Learning team such as providing data for programme and course communication
- Ensuring materials are branded & print files completed, and deadlines met
- Suggesting and implementing improvements to programme implementation processes
- Building relationship with people supporting Tax Technical Learning team in HCCS, providing training/guidance to the team in Yash as needed
- Building and manage relationship with the external vendors
- Support the team in effectively managing costs by: Reviewing finance spread sheet to manage costs around venue spends, tutor time and expenses charged
Customer Services Learning & Development Advisor - PricewaterhouseCoopers (PWC)
(2008-07 - 2013-03)
Programme coordinator for over 50 Partner, Director and Senior Manager
