Pardeep Kaur

Possessing a Degree in Business Management with over 9 years' experience working for major blue-chip organisations and within the public sector, including PWC, Xerox and HMRC. Areas of expertise include Programme and Event Coordination, Business Administration and Training with experiences covering both the UK and EMEA regions. A natural communicator with excellent stakeholder management and business coordination skills. Currently seeking a position with a reputable organisation.

Talent Development Coordinator - Gateley Legal - Birmingham

(2024-11)

• Course Coordination – Coordinate with internal and external trainers to ensure smooth delivery of training programmes
• Assist the day-to-day operations of the Talent- Development department including scheduling training sessions, managing logistics, and maintaining training records, and the responsibility of onboarding new starters
• Learner Management System (LMS) Management: Manage the firms LMS, including course uploads, user management, and reporting
• Evaluation and Feedback. Collect and analyse feedback from training participants to improve future training programs
• Budget Management, assist in managing the Talent Development budget, including tracking expenditure and processing invoices
• Assigning Learner plans for business units in based on employees' roles within the organisation

Training Network Coordinator - We Are Digital - Coventry

(2021-11 - 2024-10)

• Source, review suitability and on-board sub-contractor trainers, centers and partners for the delivery of our services
• Developing strong internal department relationships to facilitate the optimum delivery of projects
• Analysing booking data and contacting customers to determine the outcome of bookings
• Ensure suitable network coverage is present in order to meet business requirements
• Conduct internal & external trainer interviews
• Collect, collate and analyze feedback from all training provided to identify trends, opportunities for improvement and required actions
• Ensure that training demand spots are identified where someone in the network is missing and on-board as required
• Liaise with the Head of Service Delivery to ensure any required internal and external reports are produced as required on the agreed frequency
• Identify subject matter experts from the network to work alongside Project and Product team to develop new course content
• Ensure that a standardized approach exists for all activities, processes are defined and documented
• Working with marketing department, ensure that communications, newsletters and updates are provided to the network
• Identify opportunities for automation working with colleagues and where required produce business cases for out-of-budget requests including cost analysis, benefits and concerns. This should enable a more scalable future
• Liaise with the network and gather feedback and input regarding updates, making it a collaborative effort
• Support and carry out internal and external auditing of network to ensure they are working towards the WAD standards set out and meeting expectations
• Identify new project opportunities and ensure continuous project improvements and reviews
• Liaise with Quality Manager to ensure the highest quality delivery from network partners is consistently delivered
• Line manager team members and ensure provision of appropriate supervision, training and support where required
• Conduct periodic audits of the CRM system to ensure the Community Partnerships information and records are up to date

Operations Delivery Assistant - We Are Digital - Coventry

(2019-08 - 2021-10)

Working in the Operational Delivery team to assist the Manager/Officer to ensure all projects are implemented in line with the objectives. Supporting the Digital inclusion and financial inclusion projects:

• Scheduling courses and appointments as appropriate to the contract type of booking required to meet project targets
• Ensure accurate joining instructions and maps are sent to learners as required
• Answer Inbound calls within the agreed service standards
• Establish key details of each in home learner such as training need, location, health conditions etc
• Ensure suitable trainer or partner is sourced as required for each appointment or course ensuring costs and mileage are within project parameters/budgets
• Liaise with the logistics Assistant to ensure equipment and training material is sourced and available at the locations
• Monitor and respond to emails in a timely manner
• Check Twilio and Text local databases daily for incoming referrals
• Create and maintain project administration documentation
• Identify solutions to ensure continuous improvement processes

Programme Implementation Executive - Consulting Team - PricewaterhouseCoopers (PWC)

(2014-12 - 2016-04)

• Primary contact for the Consulting team
• Schedule future dates for all of our Consulting courses
• Identify and source suitable training locations, as well as ongoing monitoring (such as quality, external spend and value for money)
• Source suitable external /facilitators/ key speakers/actors where applicable
• Ensure joining instructions (or other communications) are written and printing sent to Xerox for dispatch
• Ensure operations are standardized and simplified wherever possible
• Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)
• Produce operational and evaluation reports for analysis on a weekly basis and collating data prior to budgeting/management meetings
• Tutor timesheet and invoice approval
• To set up and host WebEx sessions for some of our Consulting courses

Programme Implementation Executive - Tax Technical learning team - PricewaterhouseCoopers (PWC)

(2013-06 - 2014-02)

• Liaising with L&D consultants & course managers on course requirements
• Organising venues
• Maintaining My Development records
• Advising L&D consultants if numbers are low or additional courses need to be scheduled
• Monitoring numbers/grades booked and wait lists, including managing associated costs
• Provide programme & implementation support to the Tax Technical Learning team such as providing data for programme and course communication
• Ensuring materials are branded & print files completed, and deadlines met
• Suggesting and implementing improvements to programme implementation processes
• Building relationship with people supporting Tax Technical Learning team in HCCS, providing training/guidance to the team in Yash as needed
• Building and manage relationship with the external vendors
• Support the team in effectively managing costs by: Reviewing finance spread sheet to manage costs around venue spends, tutor time and expenses charged

Customer Services Learning & Development Advisor - PricewaterhouseCoopers (PWC)

(2008-07 - 2013-03)

Programme coordinator for over 50 Partner, Director and Senior Manager

Degree - Business Management