Parmar Dhaval

Creative Social Media and Content Marketing Professional with 4+ years of experience developing organic and paid content, managing online communities and growing digital audiences. Successfully grew a social media platform community from 20K to 84K followers, a 320% increase through Founder & audience-led content and consistent platform management. Experienced in short-form video, content calendars, campaign development, trend analysis and performance reporting across Instagram, Facebook, LinkedIn, TikTok and YouTube Shorts.

Currently completing an MSc in Digital Marketing at Royal Holloway, University of London.

DIVISIONAL HEAD OF SOCIAL MEDIA - MMA HEALTHCARE RECRUITMENT | UK - UK

(2021-08 - 2025-09)

• Managed social media across all platforms.
• Planned and scheduled content calendars.
• Created engaging organic and paid campaigns.
• Monitored analytics and performance reports.
• Managed online communities and brand reputation.
• Worked closely with marketing and recruitment teams.
• Trained junior team members.
• Grew Facebook followers from 20K to 84K (+320%).

SENIOR CUSTOMER CARE REPRESENTATIVE - TTEC (EBAY, AIRBNB)

(2015-10 - 2019-07)

• Provided customer support via phone, Chat and Email.
• Resolved order, account-related issues.
• Consistently achieved performance targets.
• Handled complex customer queries and escalations.
• Mentored junior team members.
• Maintained high customer satisfaction scores.

MSc - Digital Marketing - Royal Holloway, University of London (2025 - 2026)