Installation Technical Specialist at DORMAKABA (2023-11 – 2025-03)
Resolve issues from field technicians, certified installers / integrators that may come up during software and hardware installations.
- Support the Desktop and web application.
- Troubleshoot, reproduce and raise bugs to the team happening in field with new releases.
- Test the Integration APIs with simulation test software /test strings and Soap UI.
- Writing basic SQL queries as part of trouble shooting.
- Conducts remote installation of server/client software, set up key encoders, integration with third party property management softwares.
- Firmware update on locks and other hardware units and perform tests on locks.
- Document and maintain all Support Tickets in Sales force.
Software Solutions Technical Specialist at DORMAKABA (2022-01 – 2023-10)
Conducts remote installation of software of Desktop and web application, PMS integration and key encoder setting up, create databases for the clients.
- Software Testing and Test Lab Activities: -Reproduce and resolve software and hardware issues.
- Troubleshoot and resolve the issues happening during remote Software installation and support.
- Document and maintain all Support Tickets in Sales force.
- Write SQL queries in the backend to update or modify the databases if needed.
- Help Clients fill up the Software Configuration Design Document and explain the Server/Workstation requirements.
- Provide End User Trainings on the software product.
Software Support Specialist at DORMAKABA (2021-01 – 2022-12)
Provide technical support/Trouble shoot on software products and on giving remote firmware update on the Front desk Key making Machines.
- Email communication to the clients and timely reply to their queries.
- Answer inbound calls, trouble shoot remotely and give Technical Solutions to the Key cards/Lock issues /Software issues.
- Identify, prioritize, and escalate client issues.
- Co-ordinate/schedule jobs with the third-party support for outsourcing the jobs.
- Collaborated with cross-functional teams to gather client requirements and develop detailed implementation plans, ensuring alignment with client objectives and seamless project execution.
Staging /Testing Specialist at LOGIXITS (2019-02 – 2020-06)
- Test the Speed signs for its Bluetooth connectivity of Bluefin in the Control Card, connectivity with the software and test the configurations as per client needs.
- Load the correct firmware versions and test for different display messages.
- Simulate different speeds and perform Test for the radar detection of the Speed signs.
- Perform the tests for Ether fins, Perfins connectivity on the speed signs.
- Make sure for the right power requirements and solar panel requirements installed depending on different sign specifications.
- Set up the customer accounts in the cloud and test for various statistics, event logs and real time readings from the Speed signs.
Quality Analyst at Newline info Pvt Ltd (2016-01 – 2017-12)
- Prepare Test plans, Test scenarios, test cases with reference to FSD.
- Creating test data, regression suites and user acceptance testing across websites in sectors of insurance, law, e-commerce, education.
- Smoke test, sanity test, integration test, system test, regression test, performance test and exploratory test.
- Logging and tracking of bugs in ZOHO.
- Responsive and design testing of websites in different screens including mobile, tabs, laptops etc. and monitoring websites/web applications on multiple devices.
- UI testing to assure easy and furbished environments for clients.
- Perform 508 accessibility checks for the websites developed with the intention of content sharing to all, especially US government's websites.
