Network Engineer
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ICT Support Engineer | On-Site & Remote IT Support | Networking & Infrastructure
ICT Support Engineer | On-Site & Remote IT Support | Networking & Infrastructure
Provided technical support to users through phone, face-to-face, and remote interactions.
Recording all incidents, requests, and resolutions in the ITSM platform, ServiceNow.
Experience with MS Active Directory (Permissions, Passwords and Account management), MS Office 365, Windows server management.Provided technical support to users through phone, face-to-face, and remote interactions. Recording all incidents, requests, and resolutions in the ITSM platform, ServiceNow. Experience with MS Active Directory (Permissions, Passwords and Account management), MS Office 365, Windows server management.
Skills: Problem Solving · CompTIA · Network Installation · Cisco Systems Products · Network Administration · Network Security · Microsoft Azure · CNI · Local Area Network (LAN) · Technical Support · CCNA · Fault Resolution
Bachelor's degree, Computer Systems Networking and Telecommunications
