Patience Peter

Detail-oriented Customer Service and Call Center Professional with proven experience handling high-volume inbound and outbound calls, cold calling, appointment setting, and Third-Party Verification (TPV) processes with over 3 years experience. Skilled in customer identity verification, strict script adherence, accurate CRM documentation, and delivering clear, professional communication across multiple industries in fast-paced remote environments.

Call Center Customer Service Representative - Eirchiv Energy Consult - Asaba, Nigeria

(2022-09 - 2024-02)

• Managed high-volume inbound and outbound calls daily for U.S.-based customers
• Verified customer identity, service eligibility, and account information before enrollment
• Followed approved scripts to ensure accuracy, compliance, and quality assurance
• Assisted customers with electricity and gas plan inquiries in deregulated states
• Resolved customer concerns with a 90% first-call resolution rate
• Accurately documented call outcomes and customer information using CRM tools
• Maintained professional communication while meeting daily performance targets

Appointment Setter / Cold Caller - Roofing Leads (Remote) - Remote

(2024-03 - 2026-06)

Contract Role

• Conducted over 8,000 inbound and outbound cold calls for roofing service leads
• Verified customer contact details, property eligibility, and service interest
• Followed structured call scripts and compliance guidelines
• Scheduled qualified appointments for inspection and sales teams
• Maintained accurate call logs and CRM records
• Delivered clear, confident, and professional communication on every call

H.N.D. - Office Technology and Management - Federal Polytechnic, Oko (2018 - 2023)