Senior support worker - Pathway project - Lichfield, Staffordshire
(2020-03 - 2026-01)
- Train new staff, volunteers and Bank staff.
- Provided trauma support & advocacy to Domestic abuse survivors.
- Weekly health & safety checks along with fire drills.
- Report refuge maintenance
- Housekeeping tasks
- Carried out risk assessments/referrals
- 1-1 sessions/ Support plans.
- Worked part of on call rota to support refuge staff incase any emergencies arise.
- Developed broad set of transferrable skills.
- Managed challenging behaviours of service users, resulting in safer accommodation.
- Provided exceptional emotional and physical support to service users.
- Accompanied clients on appointments ensuring they received required services.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Adopted service user led approach in all aspects of support giving.
- Maintained accurate records.
- Negotiated solutions to conflicts between service users, maintaining safe environment for everyone.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Developed tailored action plans whilst prioritising pressing concerns.
- Managed challenging behaviours of clients, resulting in safer environment.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Provided exceptional emotional support to clients, leading to improved mental health.
Out of hours Support Worker - Pathway Project - Lichfield, Staffordshire
(2004-02 - 2020-03)
- Provided trauma informed support
- Weekly 1-1 sessions/support plans
- Empowerment groups
- House keeping duties
- Built strong service users relationships through professional and compassionate care.
- Accompanied clients on appointments ensuring they received required services.
- Maintained accurate records.
- Adopted service user led approach in all aspects of support giving.
