Patrick Chau

Operations professional with 8+ years of experience in administration, compliance, process improvement and stakeholder coordination. I review recurring work, find bottlenecks and test practical ways to improve workflows. I have worked on process automation using Google Workspace, Apps Script, Make.com and Generative AI, including academic reporting, AI-assisted document processing and automated workflow routing.

My work has focused on reducing manual processing, improving data checks and making recurring operations easier to manage.

Operations Supervisor at Camford International College (2022-05 – Present)

• Manage the operations team and daily administration for 200-300 active student accounts per year. Handled complex student cases and exceptions under established SOPs.
• Review recurring administrative work, identify bottlenecks and test changes that can reduce manual steps, improve data checks and make workflows easier for staff to manage.
• Reduce mark processing and report preparation time by about 80% using Google Sheets and Apps Script, with checks blocking report generation until marks are verified.
• Improve student enrolment workflows to automate data collection and document preparation.
• Use Generative AI to draft and document department SOPs, reducing administrative drafting time by 50%.
• Support compliance audits and accreditation work for the institution's first 4-year Enhanced Registration Framework (ERF) certification, UK ASIC accreditation, OTHM Centre Green Rating and Enabling Mark (Silver).
• Organise community activities and managed volunteers for senior citizen activities and environmental clean-ups.

Operations Assistant at Camford International College (2018-06 – 2022-05)

• Processed about 1,200 student enrolments yearly and maintained confidential records to government standards.
• Coordinated lessons, lecture schedules, academic calendar, online exams and coursework submissions.
• Reconciled daily course fee payments for about 100 student accounts each month.

Operations Executive at Lex Travel Pte Ltd (2017-07 – 2018-04)

• Arranged itineraries, transport and hotels for groups of 15-30 travellers. Resolved booking issues with vendors and stakeholders, and checked tour guide and driver service standards quarterly.

Order Administration Analyst at Apple South Asia (2016-06 – 2016-12)

• Handled 50-80 supply chain and order-processing tickets daily across APAC using SAP ERP.

Bachelor of Business Administration (Honours) in Banking and Finance – Universiti Tunku Abdul Rahman (2012-05 – 2015-05)