Patrick Nenkam Simo

I am enthusiastic, always pay attention to details, well organised, flexible, adaptive, and a fast-learning person with a broad and acute interest in cellular pathology.

I enjoy collaborating with scientists from different disciplines to develop new skills and solve new challenges. I am a dedicated professional committed to excellence and willing to go "above and beyond" to ensure success.

My proven success in independent and team-oriented environments and enthusiasm will enable me to provide a high-quality service. I would appreciate the opportunity to make valuable contributions to your team.

At your Service event staff ( Part-time ) (Apr2022- At this time)

• Welcome customers and lead them to their seats.
• Introduce our menus and describe different dishes and drinks
• Make recommendations on specialities.
• Take orders.
• Deliver orders to the table on time.
• Adhere to food, sanitary and safety standards.
• Inspect the dishes’ quality and looks, ensuring they uphold standards.
• Identify and resolve any special requirements, wants and needs of customers.

FDM Logistic( Remote/part-time) (Feb2022 – At this time)

• Assisting customers in resolving issues or answering questions regarding products or services provided by the company
• Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack
• Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills
• Providing company information to customers, including rates, fees, and other data
• Tracking and resolving customer issues using computer software applications such as CRMs and DMS
• Identifying and solving problems with customer orders or service requests
• Explaining new or existing products or services to customers via phone, email, or live chat sessions
• Entering orders into an order management system or other software application used by the company
• Following up with customers to ensure that they are satisfied with the resolution to their issue

Cadyst Invest Group, Cameroon (Jul 2021 – Jan 2022)

Assistant Marketing and Sales

Achievements and responsibilities

• Following sales administration procedures and dashboards
• Conducting satisfaction surveys and suggest improvements
• Carry out market studies, competition studies
• Preparation customer monitoring sheet
• Observation Point of Sells (OPOS)
• Analysis sales gaps
• Collecting and analysis of customer problems in the field
• Participation in the development of the field descent schedule
• Participation in the “XXL” beverage launch market study
• Organization of cultural events.
• Animation Trade – Events
• Follow-up and animation of the different social networks of the holding

BRAIN TRUST Agency, Cameroon (Apr 2017–Jun 2021)

Assistant Marketing and communication

1. Achievements and responsibilities: 

• Preparation of customer monitoring sheet
• Analysing of sales gaps
• Implementation of customer relationship management system
• Complaint Management
• Conducting prospecting and follow-ups
• Making financial proposals 

1.  

Aes-Sonel, Cameroon (May 2013-Aug 2013)

Customer service

1. Achievements and responsibilities: 

• Organization of meetings with the consumer association
• Drawing up quality procedures for customer service and monitoring their application.
• Receiving customer calls
• Participate in the follow-up of customers
• Handling customer complaints and claims

• MSc Innovation Management and Entrepreneurship (Jan 2022- Present)

Bournemouth University (UK)

• Master degree in Marketing and strategic (Sept 2014-Nov 2017)

(Merite)

Catholic University for Central Africa Yaounde-Cameroon

• Bachelor degree Marketing and Management operational (Sept 2010- Sept 2013)  

(Merite)

Higher school of Gestion of Bertoua/Catholic University of Bertoua (Cameroon)