Patrycja Liszewska

Led team briefings and assisted with shift planning and staff allocation to meet business needs. Trained, coached, and onboarded new starters, ensuring compliance with company standards and procedures. Acted as a point of contact for customer feedback and complaints, resolving issues professionally and escalating when necessary.

FRONT OF HOUSE MANAGER at WAGAMAMA LTD (2023-06 – Present)

• Led team briefings and assisted with shift planning and staff allocation to meet business needs.
• Trained, coached, and onboarded new starters, ensuring compliance with company standards and procedures.
• Acted as a point of contact for customer feedback and complaints, resolving issues professionally and escalating when necessary.
• Maintained health & safety, hygiene, and food safety standards across the front-of-house area.

PLACEMENT/ WORK EXPERIENCE at BOSWORTH PROPERTIES LTD (2024-11 – 2024-11)

• General office duties
• Answering the phone
• Scheduling and confirming property viewings
• Attending property inspections
• Writing up reports
• Assisting with inquiries from tenants
• Sorting out e-mails

FRONT OF HOUSE SUPERVISOR at JIMMY'S KILLER PRAWNS (2023-03 – 2024-06)

• Led and supervised front-of-house staff to ensure top-tier service.
• Trained and supported new employees to maintain service standards.
• Handled customer feedback and resolved issues to enhance dining experience.
• Monitored stock levels and communicated with management for timely restocking.
• Cashed out tills and completed end-of-day financial reports.

WAREHOUSE OPERATIVE at DYNAMIC PERSONNEL (2021-11 – 2023-02)

• Picked, packed, and processed orders with accuracy and efficiency.
• Maintained stock levels and conducted inventory checks to ensure smooth operations
• Operated warehouse machinery and adhered to health & safety regulations.
• Collaborated with team members to meet daily productivity targets.

GENERAL MANAGER at BAZYLIA PIZZA & PASTA (2018-08 – 2020-09)

Oversaw daily restaurant operations, ensuring excellent customer service and smooth workflow. Managed staff schedule, training, and performance to optimise efficiency. Monitored inventory, supply order, and cost control to maximise profitability. Handled customer inquires and complaints. Implemented marketing strategies to drive sales and improve brand presence.

Bachelor's Degree in Criminology – De Montfort University (2020 – 2024)