Patsy Dooner

Having worked in retail for many years which is very challenging sometimes I would now like to go back to an office environment. I am a very presentable person who takes pride in myself, with my current position and previous I believe I am very approachable and can deal with many issues that may come my way. Having worked in retail and customer services I am confident in dealing with any queries in a very professional manner.

Sales Assistant - Administrator to Senior - Apricot - Lakeside Essex

(2023-01)

I also work along side the senior manager and store manager.

• Replen (this was normally carried out in the mornings)
• Covered fitting room and to help with customers request
• Checked to see when stock was low on shop floor and to ensure stock was replenished accordingly
• Covered till and refunds
• Delivery this included making sure all sufficient sizes of garment were on shop floor
• Helped with floor moves
• Answering telephone and emails
• Dealing with customer complaints either in person or by email
• Ensuring staff are aware of their rotas
• Dealing with staff sickness and holidays
• Any other duties that was required of me

Sales Assistant - Harrods - Knightsbridge

(2021-01 - 2022-12)

I worked at Harrods on a temporary contact and covered several departments such as women and gift shop. Working closely with the senior managers and dealing with the following:

• Covering switch board, welcoming visitors
• Answering emails and dealing with customers quieries (either in person or via telephone)
• Ensuring all filing/customer files up to date
• Ensuring all invoices/credit notes up to date
• Working behind the till and responsible for issuing refunds (when required)
• Any other duties that was required of me

Administrator - LPL Investigations Debt Collection - Gants Hill Essex

(2022-01 - 2023-12)

Working closely with Director of the Company

• Answering switchboard
• Dealing with emails (from clients or customers)
• Welcoming vistors
• Ensuring customers files/reports up to date
• Ensuring invoices were paid on time
• Any other duties that were required

Qualification - Make up, Fashion and Photographic - London College of Beauty Therapy

Level one and two - Beauty (manicure/pedicures) - Havering College

GCSEs - Maths, English literature and language, Science, History, Business - Palmer Catholic Academy