Paul Armstrong

I am currently working at Atom Bank as a Lending Specialist. It is a job I very much enjoy as nothing satisfies me more than a job well done and opportunity to help others. I have spent 6 fulfilling years there and think I am ready for a new challenge. I have a full UK driving license with no points. I am also a regular runner in my spare time and completing running events such as the Great North Run.

Commercial Lending Specialist - Atom Bank

(2022-05)

• Understand loan applications and inputting new case to our case pipeline
• Assisting Underwriters in helping the completion of commercial deals
• Production of documents for applicants to sign off
• Answering queries from brokers and applicants

Reconciliation Assistant - Atom Bank

(2018-12 - 2022-05)

• Checking and verifying transactions posted through the bank according to double booking principles
• Accuracy and attention to detail

Customer Service Advisor - Firstsource

(2018-06 - 2018-12)

• Investigating fraudulent transactions on customer's accounts
• Unblocking debit cards after strict security and profiling

Customer Service Associate - Giant Precision

(2017-12 - 2018-04)

• Assessing and investigating complaints made by customers about their former packaged bank accounts
• Outbound calls were made to customers to gather information

Fraud Technician - Virgin Money

(2016-09 - 2016-12)

• Reviewing customer bank accounts if they are a match for a politically exposed person (PIP)

Admin Assistant - Sopra Steria

(2015-04 - 2015-07)

• Processing payments for Passport Applications
• Checking that all necessary components of the application such as passport photos and previous passport are enclosed

Customer Service Advisor - Adecco

(2014-12 - 2015-04)

• Processing customer bond sales
• Answering queries about Premium Bonds

MA - Magazine Journalism - University of Sunderland (2015 - 2016)

BA - History and Politics - University of Hull (2011 - 2014)

A-Levels - History, Politics and Philosophy - Durham Gilesgate Sixth Form Centre (2009 - 2011)