Paul Belizky

Business Intelligence and Data Analytics professional with nearly four years of leadership experience in a fast-paced, data-driven operational environment. Experienced in designing KPI frameworks, analysing customer and operational performance, presenting insights to management teams, and implementing measurable process improvements. Currently completing the Google Data Analytics Professional Certificate while developing strong technical skills in SQL, Excel and Power BI.

Passionate about transforming complex data into meaningful business insights that support better decision-making.

Front of House Manager at Wagamama UK (2022-01 – Present)

• Designed and implemented KPI scorecards to monitor operational performance.
• Analysed customer satisfaction (NPS) trends to identify improvement opportunities.
• Created structured reporting processes enabling managers to prioritise operational actions.
• Developed performance tracking systems for daily and weekly management reviews.
• Presented operational insights and improvement strategies to management teams.
• Introduced customer service initiatives supported by measurable performance indicators.
• Used data-driven decision making to improve consistency across Front of House operations.
• Worked closely with senior management to deliver operational improvements through measurable objectives.

Google Data Analytics Professional Certificate in Data Analytics A Levels in Accounting, Economics