Paul Brinkler

Seasoned Senior Concierge with knack for delivering outstanding guest experiences and enhancing service operations. Recognised for refining guest check-in procedures, boosting customer satisfaction scores, and fostering welcoming atmosphere. Known for implementing innovative solutions to streamline concierge services, improving overall efficiency and client engagement. With over 42 years hotel experience

Senior Concierge - The Berkeley - London

(2008-08 - 2025-10)

• Delivered exceptional service consistently.
• Assisted with reservations and addressed daily challenges, including restaurant bookings, theatre tickets, and event planning.
• Stepped in for the head concierge when required.
• Promoted the hotel's food and beverage outlets.
• Supported team during emergencies, ensuring safety of guests and staff.
• Performed administrative duties and maintained an organised record-keeping system.
• Facilitated communication for efficient enquiry handling.
• Managed special requests to enhance guest satisfaction.
• Handled guest luggage, messages, and packages professionally, creating a positive image.
• Provided assistance whenever needed.
• Actioned special requests to elevate guest stays.

Concierge - The Lanesborough - London

(2004-04 - 2008-07)

• Ensure the highest level of service is provided at all times.
• Trained and mentored new concierge team members to maintain service standards.
• Deliver top-tier guest service consistently, anticipating and efficiently managing requests such as dining, entertainment, and tour arrangements.
• Promote the hotel's dining and chauffeur services to enhance guest experiences.