An experienced and energetic person in management, leadership and passion for delivering excellent levels of customer service.
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An influential, supportive and trusted leader with over 35 years' experience delivering outstanding customer service, leading people and supporting operational excellence within highly regulated environments. I am now seeking to bring my transferable skills into the railway industry, where safety, customer experience, teamwork and professionalism are central to success. My background includes operations, administration, compliance, reporting, coaching and team leadership.
I am recognised for building trust, remaining calm under pressure, solving problems collaboratively and creating positive outcomes for customers, colleagues and stakeholders.
Leadership Roles at Mercedes-Benz
Developed the customer-first values that have remained central to my career.
British Telecom & Recruitment
Built strong foundations in administration, organisation, logistics and relationship management.
5 O Levels - Maths, English Language, English Literature, History, Geography
2 A Levels - Sociology and Law
B/TEC National Diploma in Business Studies
