Paul Iyangbe

Senior IT professional with 3-5+ years of progressive 2nd and 3rd Line support experience across MSP, enterprise, healthcare, and public-sector environments in the UK. Full UK driving licence, with a proven track record acting as a senior escalation point for complex incidents, leading root-cause analysis, and delivering long-term fixes within agreed SLAs. Strong technical grounding in Windows Server (2012, 2016, 2019, and 2022), Active Directory, Microsoft 365, Microsoft Azure, DNS/DHCP, virtualisation (Hyper-V, VMware), and networking (VLANs, firewalls, routers, switches), supported by hands-on enterprise hardware break-fix expertise (Dell, Lenovo, HP) and experience supporting infrastructure projects, upgrades, and disaster-recovery activities.

Known for mentoring and coordinating with junior engineers, maintaining clear documentation, and communicating confidently with partners and stakeholders during high-impact situations. Eligible to work in the UK and happy to undergo a DBS check.

Senior IT Systems Engineer (Part-Time) at CYVRIX Limited (2024-08 – Present)

• Deliver remote and on-site 1st, 2nd, and senior-escalation technical support to business partners across the UK, travelling to partner premises to diagnose, resolve, and remediate hardware, software, and network incidents.
• Act as a senior escalation point for complex technical issues, leading root-cause analysis and implementing long-term fixes, and taking ownership from initial diagnosis through to resolution within agreed SLAs.
• Support and manage infrastructure projects such as server migrations, network upgrades, virtualisation (Hyper-V, VMware), and cloud deployments, carrying out proactive and preventative maintenance across desktops, laptops, servers, and network infrastructure, including Windows Server 2016/2019/2022, Active Directory, Microsoft Azure, and Microsoft 365.
• Install, configure, and upgrade operating systems, applications, and infrastructure components, including routers, switches, firewalls, access points, and structured cabling.
• Provide calm, professional, and effective technical assistance by phone and email, communicating clearly with partners and colleagues and managing expectations throughout the lifecycle of an issue.
• Conduct cybersecurity assessments, vulnerability reviews, and network security audits, advising partners on system upgrades, cloud adoption, and risk reduction.
• Coordinate technical projects, engineer assignments, and service reporting, mentoring and supporting colleagues while maintaining accurate documentation on IT assets, site visits, and technical resolutions to improve service delivery.

Field Service Engineer – Dell & Lenovo Hardware Support at Getronics Limited (2025-01 – 2025-12)

• Delivered on-site 1st and 2nd Line technical support to business and public-sector partners across Wales, travelling by vehicle to attend site visits and resolve incidents in person.
• Diagnosed and resolved hardware, operating system, firmware, BIOS, connectivity, and peripheral faults on laptops, desktops, workstations, and enterprise servers.
• Carried out warranty and out-of-warranty repairs on Dell and Lenovo equipment, including component replacement, system configuration, and post-repair testing using manufacturer diagnostic tools.
• Completed all service calls within agreed SLAs while maintaining accurate service notes, parts records, and clear partner updates throughout each incident.
• Supported Windows device configuration, software troubleshooting, driver installation, BIOS updates, data protection, and system recovery.
• Liaised with service desk teams, technical coordinators, and end users to resolve incidents efficiently and minimise operational downtime.

Network/IT Support Specialist at Rancilio International Limited (2020-01 – 2022-12)

• Provided 1st and 2nd Line IT support for users, business systems, network infrastructure, and endpoint devices, including on-site troubleshooting and installation.
• Installed, configured, and maintained Windows workstations, servers, printers, routers, wireless access points, and network cabling.
• Diagnosed and resolved network connectivity, DNS, DHCP, TCP/IP, VPN, hardware, and software issues, monitoring network availability and security to maintain reliable services.
• Administered user accounts, permissions, system access, software installations, and security patches, while configuring CCTV, access-control, and firewall systems.
• Maintained technical documentation, asset records, incident reports, and network diagrams to support infrastructure upgrades and disaster-recovery activities.

Information Technology Support Specialist at Clickspection Concept Limited (2009-09 – 2020-01)

• Delivered technical support and security services across endpoint, server, application, and network environments for business clients.
• Investigated security weaknesses, suspicious system activity, and potential data breaches, producing clear technical reports on identified risks and remediation actions.
• Supported users with hardware, software, access, network connectivity, and security-related incidents, working directly with clients to explain findings and resolve issues.
• Assisted with firewall configuration, endpoint protection, antivirus management, patching, and secure system deployment, using Python and Bash scripting to build internal security assessment tools.

M.Sc. in Information Technology – National Open University of Nigeria

B.Sc. in Computer Science – University of Benin