Paul John Williams

I bring nearly 30 years’ experience in customer-facing roles, with a strong focus on building positive relationships, understanding individual needs and adapting my approach to different people, abilities and circumstances. Throughout my career I have worked with a diverse range of individuals and groups, developing strong interpersonal and communication skills and learning how to create environments where people feel comfortable, supported and motivated to engage. I am often described as patient, which I consider one of the most valuable qualities when helping someone work towards a goal.

Patience allows me to understand where an individual is starting from, recognise that progress is different for everyone, and provide the encouragement and support needed to keep moving forward. For the past 15 years, I have developed these skills within outdoor education and activity leadership, progressing to my current role as Chief Instructor at Bryntysilio Outdoor Education Centre. My experience spans primary and secondary schools, colleges, universities, corporate groups, families and adults.

I have worked extensively with people with differing behavioural needs, learning differences and physical needs, adapting activities, communication and levels of support to ensure individuals can participate meaningfully and safely. A particular focus of my recent work has been using activity and the outdoor environment to support personal development, wellbeing and confidence. I have been directly involved in developing and delivering programmes for adults designed to help participants overcome barriers, build confidence and recognise their own capabilities.

These programmes have required a highly individualised approach, building trust with participants, understanding their starting points and gradually encouraging them to take on challenges at a pace that is appropriate for them. I have contributed across the full process, from identifying opportunities and developing programme content through to marketing, participant recruitment, delivery, feedback and ongoing review. In my current role, I combine direct work with participants with leadership and operational responsibility.

I manage and develop instructional staff, coordinate staffing and rotas, contribute to training and CPD, and oversee the planning and delivery of programmes. I also regularly review safeguarding, safety, participant feedback and the wider customer experience, using what we learn to improve our practice and keep programmes responsive to people's needs.

Youth Worker - Denbighshire Youth Service

(2025)

• Engage with young people in the local community, creating positive opportunities for social interaction, personal development and participation.
• Encourage healthy and active lifestyles through sport, outdoor activities and wellbeing-focused sessions.
• Build positive relationships with young people, adapting my approach to different personalities, needs and levels of confidence.
• Work collaboratively with community partners to support opportunities for young people and strengthen my connection with the local community.

Chief Instructor - Bryntysilio Outdoor Education Centre - Llangollen

(2019)

• Lead the instructional team and oversee the day-to-day delivery and operational running of outdoor education programmes.
• Manage staffing requirements, including recruitment, deployment and coordination of freelance instructors to meet changing programme demands.
• Provide leadership, mentoring and ongoing development for instructors through training, CPD and regular performance support.
• Plan and develop bespoke programmes, balancing organisational objectives with the needs, abilities and learning outcomes of participants.
• Coordinate staffing and rotas to ensure programmes are appropriately resourced while maintaining quality and operational standards.
• Lead regular team meetings and contribute to the development of operational processes, staff structures and ways of working.
• Continuously review programme delivery, safeguarding, safety procedures and client feedback, identifying areas for improvement and implementing changes to maintain high standards and keep our practice current.
• Monitor feedback on the wider participant experience, including practical and environmental factors such as heating, lighting and comfort, and use this to inform improvements to the centre and its programmes.
• Support the continued development of the centre’s programme portfolio, including expansion into adult wellbeing, confidence-building and personal development programmes.
• Contribute to new programme development from initial concept through to marketing, recruitment, delivery and evaluation.
• Work across different areas of the organisation to identify opportunities, solve operational challenges and improve the participant experience.
• Maintain a strong focus on creating purposeful outdoor experiences that develop confidence, resilience, teamwork and personal agency.

Adventure Learning Tutor - Bryntysilio OEC - Llangollen

(2017-05 - 2019)

• Planned and delivered outdoor education programmes for a diverse range of school and youth groups.
• Adapted activities and programmes to meet different ages, abilities, learning needs and educational objectives.
• Used the outdoor environment to support personal development, confidence, communication, teamwork and resilience.
• Delivered a broad range of outdoor activities while maintaining high standards of safety, professionalism and participant care.
• Worked collaboratively within the instructional team to ensure consistent and effective programme delivery.

Freelance Instructor - Various providers and clients; Proadventure; Get Outside the Classroom

(2018)

Working with various providers and clients to deliver quality outdoor education sessions.

Production Operative - Pro-active employment Agency; Ifor Williams Trailers

(2017-12 - 2018-02)

British Army Recruit Team

(2017-01 - 2017-05)

Helping to recruit members of the public in to the British Army and helping candidates through the recruitment process

Project worker - Keys Childcare

(2016-10 - 2017-01)

Working with children from 11-16 who are in crisis and need 2-1 care

Activity Instructor - Outdoor Adventure Ltd

(2013-02 - 2016-09)

Running activity sessions for a varied group range

Army Reserve – 157 Reg

(2012-11 - 2013-02)

Working in Squadron stores

Apprentice Outdoor instructor

(2011-11 - 2012-11)

Running activity sessions for groups, i.e. archery, raft build, low ropes

Trainee Store manager - Subway

(2011-02 - 2011-11)

Day to day running of a Subway store

Part-Time Bar Staff - Grove Lock Pub

(2010-10 - 2011-02)

Bar work

Bar Manager - Beaufort Park

(2007 - 2010-09)

• Managing all aspects of the hotels 4 bars
• Staff Training and appraisals
• Risk assessments
• Bar promotions
• Stock ordering
• Stock Checks

Bar Assistant Manager - Beaufort Park Hotel

(2006 - 2007-06)

Assisting Bar Manger with running the bar

Bar Senior Supervisor - Beaufort Park Hotel

(2005 - 2005-02)

General day to day Running of the bar

• Stock Ordering
• Staff Rota
• Line Cleaning
• Cellar Management

Bar staff - Beaufort Park Hotel

(2004 - 2004-10)

Food Mixer - Buckley Foods

(2003-01 - 2004-10)

• Preparing and mixing of food ingredients
• Production line work

Sales Assistant - West Midlands

(1999 - 2002-12)

General Assistant