Paul Joseph

Experienced Assistant Front Office Manager with a strong background in hotel operations, guest relations, and team leadership. Skilled in overseeing front desk activities, optimising guest satisfaction, and supporting revenue and service goals. Known for maintaining high service standards, resolving guest concerns efficiently, and coordinating cross-departmental operations to ensure smooth daily hotel performance.

Assistant Front Office Manager - Harbour Hotel Brighton - Brighton

(2025-04)

Presently working as an Assistant Front Office Manager with many years of experience in hotel operations, guest relations and team supervision. Skilled in managing front desk operations, optimising guest satisfaction, ensuring seamless communication across departments, and handling escalations professionally.

• Supervise daily front desk operations, including check-in, check-out and room assignments.
• Ensure smooth communication between the front office and all other departments
• Oversee handling of reservations, room allocation and walk-in guests.
• Greet and welcome VIPs and regular guests, ensuring a personalised and memorable experience.
• Handle guest complaints, concerns and requests promptly and professionally.
• Ensure safety, security and emergency procedures for guests and staff.
• Participate in HOD meetings, contributing operational insights, discussing departmental performance, and providing ideas for continuous improvement.
• Staff scheduling, delegation of duties, and monitoring team performance to ensure adequate operational coverage.

Night Manager - The Grand Brighton - Brighton

(2023-08 - 2025-02)

The Grand Brighton is a luxury hotel located on Brighton's seafront with 205 luxurious rooms

Night Manager - Harbour Hotel Brighton - Brighton

(2022-09 - 2023-08)

Harbour Hotel is a 4-star luxury hotel with 79 rooms on Brighton's seafront. Acted as Tronc Master for Harbour Hotel, maintaining compliance with payroll regulations and ensuring timely, accurate, and equitable service charge distribution.

Night Manager - The View Hotel Eastbourne - Eastbourne

(2022-01 - 2023-08)

Reception Manager - ROYAL ALBION HOTEL (BRITANNIA HOTELS GROUP) - Brighton, UK

(2019-11 - 2021-12)

• Supervise daily front desk operations, including check-in, check-out and room assignments.
• Ensure smooth communication between the front office and all other departments
• Oversee handling of reservations, room allocation and walk-in guests.
• Recruit, train, schedule, and supervise reception staff
• Conduct performance evaluations and provide coaching
• Ensure staff follow hotel policies, procedures, and service standards
• Maintain staff appearance and professional conduct.

Night Manager - Jurys Inn Milton Keynes - Milton Keynes

(2016-08 - 2019-10)

An established luxury hotel chain is uniquely located at the heart of Milton Keynes. Jurys Inn is a 4-star hotel with 279 spacious rooms, from standard double to the luxurious superior range. The hotel has 12 meeting rooms accommodating between 10 to 400 delegates or guests.

Night Duty Manager - Novotel Hotels Milton Keynes - Milton Keynes

(2011-02 - 2016-07)

• Oversee the entire Front Office operation to ensure high standards are maintained.
• Serve as a point of contact for regular and VIP guests
• Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility for the hotel
• Manage, record, and promptly resolve issues or emergencies that arise
• Act on all security and emergency procedures and manage the instigation of these, as required
• Compile an adequate handover to the Early Duty Manager
• Attend appropriate training courses, when needed, and assist with the Night Team's training and development efforts
• Conduct annual and mid-year Appraisals with Team Members

Accounts Officer - Marina Marine Exports - Thottapally, Kerala, India

(2004-07 - 2011-01)

Master of Commerce - Commerce - Kerala University