General Manager at Bridge Leisure (2019-01 – Present)
Leading operations at a park to achieve all management set targets / KPIs in line with company objectives.
- Leading operations at a park to achieve all management set targets / KPIs in line with company objectives
- Establishing and operating a food and beverage outlet within the park to deliver first-rate levels of service
- Managing the development of various infrastructure projects for completion within time and budgetary constraints
- Reviewing the performance of the park with respect to turnover forecasts, margins, costings and expenditure with full accountability for the P&L and controlling costs
- Coordinating all operational issues and managing brand development activities with consistency
- Devising effective and targeted campaigns for marketing and promotion to drive an increase in revenue levels
- Undertaking workforce rota scheduling according to specific departmental needs / requirements
- Managing staff holidays, sicknesses and absences in line with company procedures and resolving HR issues including disciplinaries, grievances and disputes
- Ensuring strict adherence of Health and Safety guidelines and regulations for business compliance
- Delivering weekly, monthly and quarterly reports to senior management team members
General Manager at Bridge Leisure (2017-11 – 2019-01)
Managed a large holiday / caravan park and ensured a high-level of service with full P&L responsibility.
- Managed a large holiday / caravan park and ensured a high-level of service with full P&L responsibility
- Led and motivated teams with an effective management style to improve morale and productivity levels
- Transformed operations of the park from one run as a family business to a professional company
- Maintained an excellent standard of customer service and relations in line with brand expectations
- Ensured best practice was adhered to in all front / back of house departments and identified any improvements required
- Handled customer complaints in an effective and professional manner through to resolution
- Identified training needs and played an active role in the recruitment, development and coaching of staff
- Held involvement in marketing activities such as promotions to increase sales to meet revenue targets / KPIs
- Undertook budget preparation, revenue management and creation of monthly reports for senior stakeholders
- Ensured Health & Safety regulations were adhered to strictly and trained team members in this regard
Designate General Manager at Bridge Leisure (2017-02 – 2017-11)
Designate General Manager covering 9 sites
Complex Manager at Bridge Leisure (2013-06 – 2017-02)
Complex Manager at Sand Le Mere Holiday Village
Entertainment Manager at Park Resorts (2009-03 – 2013-06)
Entertainment Manager
