Paul Norris
Security - Door Supervisor
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About
I have worked in multiple different security sectors, with ten years experience based at various locations around London. I am dedicated loyal hardworking person with confidence, reliability with highly motivated organised security professional. My experience includes working in various clients venues and internal venues, retail internal and external including private dinners, meetings, and corporate assignments.
Being part of a security team carrying out front of house access control, patrolling, loading bay, and Health and Safety checks. Working solo or with other team to protect/guard assets and clients.
Experience in running a smooth operated security control room, and team, with a realistic staff appraisal scheme which covered training and promotion. Communicating to Client, staff, customers and supporting our client and their objectives and assisting in every capacity required. Consistently engaging with my employers and clients with my professional conduct, polite courteous customer service, transferable experience and covering a range of security roles.
Experience
Student - Southend College - Southend
(2022-07)
Completed Security Door Supervisor and others.
Unemployed - Southend Jobcentre - Southend
(2016-03)
Universal credit.
Holiday Cover - Blue Arrow Train Presentation Abellio Greater Anglia
(2016-01 - 2016-03)
- Providing customer service whilst cleaning extremely dusty and dirty trains
- Cleaning
- Customer service
Customer Service - Southend Borough Council - Southend
(2014-06 - 2014-08)
Seasonal position.
- Providing customer service, admin and money handling and patrolling southend pier
- Retail Assistant
- Reception and admin
- Customer service
Senior Security Supervisor & Manager - Reliance Security - Camden London
(2006-10 - 2007-10)
Providing Security duties as well as office, admin and support for building managers, and directors. Supervise and lead Security, loading bay, reception teams. Deliver the front of house customer service VIP service to all Staff, Clients, Visitors, and Contractors.
- Being polite and empathetic to all visitors, clients and customers
- Monitor and respond to Fire panel readings, Lift monitoring system, Building Management systems
- Access control, Patrols, Reception, Fire watch, Front of house, Customer service
- Upholding a popular front of house customer service similar to hotels
- Following site procedures for various duties including fire prevention, internal and external staff protections and controls, accident involvement and investigations, crime monitoring for reports to police, ensuring I cooperative with all authorities, including protection officers and plain clothed officers
- Using technology and any software to deliver client services
- Clear and efficient communicating
- Research and protect business, assets and personnel within budget
- Implement and create new procedures
- Communicating to internal business aiming at resolution
- Ensure building policy was followed
- Asses risk to assets and persons with crisis plans and or reports with action plan or action response
- Concierge
- Front of house cleaning
- Received many recognition of achievements for excellent customer service and quick response admin and security response
- Received Directors award whole team including outside companies
Security Supervisor - Corps Security - London City
(1999-09 - 2006-10)
Ensure the smooth running of site control room, access control for front of house, carpark and loadingbay with a fast efficient response.
- Being polite and empathetic to all visitors, clients and customers
- Stand for long periods of time at the front of house being a deterrent and delivering customer service
- Monitor and respond to Fire panel readings, Lift monitoring system, Building Management systems, Key holding
- Access control, Patrols, Reception, Fire watch, Front of house, Customer service
- Upholding a popular front of house customer service similar to hotels
- Following site procedures for various duties including fire prevention, internal and external staff protections and controls, accident involvement and investigations, crime monitoring for reports to police, ensuring I cooperative with all authorities, including protection officers and plain clothed officers
- Using technology and any software to deliver client services
- Clear and efficient communicating
- Research and protect business, assets and personnel within budget
- Implement and create new procedures
- Communicating to internal business aiming at resolution
- Ensure building policy was followed
- Asses risk to assets and persons with crisis plans and or reports with action plan or action response
- Concierge
- Front of house cleaning
- Promoted to Supervisor during my first year
- Handling large and confidential documents for selected solicitor's
- Creating and implementing crisis reports for long term safety
Student - Southend College - Southend
(2008-03 - 2012-12)
Completed courses including Customer service L2, Business Admin L2.
Education
Award - Customer Service L2 - Southend College (2008-03 - 2012-12)
Award - Business Admin L2 - Southend College (2008-03 - 2012-12)
