Paul Owen

Dynamic individual with a proven track record in customer service, banking, and photography, showcasing a blend of creativity and competence. Thrives in challenging environments, quickly adapting to new roles and responsibilities. Skilled in organizing activities to maximize efficiency and achieve desired outcomes. Committed to teamwork and service improvement, with a focus on utilizing knowledge in client-oriented settings and branding.

Published Photographer at Self-employed (1999-01 – Present)

Publish portraits and editorials across magazines and editorial publications.

• Specialised in portraiture, editorial, brand, and product photography for daylight events, delivering visually compelling images that align with client expectations.
• Engaged with clients to interpret their creative vision, blending artistic intent with technical expertise in camera and lighting to achieve desired results.
• Enhanced images digitally by matching lighting, background, and colour to elevate project quality and client satisfaction.
• Organise photo and location shoots to match client vision across each project.
• Advise on shutter speeds, focus depth, and movement using varied lights and equipment.

Broker Administrator at Everflow Utilities (2021-08 – 2026-09)

• Cultivated professional relationships with brokers, customers, and internal teams to enhance collaboration.
• Answered daily broker requests through phone calls, emails, and team meetings.
• Drove customer query resolution through clear explanations and step-by-step guidance.
• Managed customer complaints by implementing effective communication strategies and structured resolution processes.
• Achieved service-time and quality targets through disciplined follow-through.
• Led issue analysis by reviewing information and recommending workable solutions.
• Verified direct debit mandates and business letters of authority for contract processing.
• Demonstrated a strong work ethic by consistently meeting deadlines and ensuring high-quality outputs to support improved business operations.
• Coordinated with team members to achieve shared target outcomes.

Customer Service Representative at Shell Energy (2021-04 – 2021-08)

Carried out customer broadband enquiries, bill payments and general day to day requests.

NHS Contact Advisor at SITEL (2020-07 – 2021-02)

Worked alongside the NHS with the task of contacting individuals affected by Covid 19 to give advice and precautionary measures and next steps.

Customer Improvement Team at Barclays (1999-02 – 2019-06)

• Resolved service complaints by responding to phone calls and written correspondence.
• Conducted thorough investigations into customer complaints to determine root causes using logical analysis to achieve clear outcomes.
• Oversaw handling of diverse customer grievances through effective call management, ensuring consistent service standards.
• Set call quality assurance expectations through monitoring, assessment, and complaint investigations.
• Ensured compliance with regulations and guidelines in handling customer complaints.
• Drove improvement recommendations through completed reviews and MI information reporting.
• Oversaw complaint listening to maintain fair treatment for customers in every case.
• Provided customer service support across UK and offshore call centres with consistent standards.
• Coordinated operations within a team of 30 individuals to enhance collaboration and streamline processes.
• Took responsibility for banking procedure knowledge using best practices and Barclays principles.

O' Level in English Language, Art, Sociology

NVQ 1 in Computer Studies, Business Skills

Advanced Level Apprenticeship in Customer Service