Published Photographer at Self-employed (1999-01 – Present)
Publish portraits and editorials across magazines and editorial publications.
- Specialised in portraiture, editorial, brand, and product photography for daylight events, delivering visually compelling images that align with client expectations.
- Engaged with clients to interpret their creative vision, blending artistic intent with technical expertise in camera and lighting to achieve desired results.
- Enhanced images digitally by matching lighting, background, and colour to elevate project quality and client satisfaction.
- Organise photo and location shoots to match client vision across each project.
- Advise on shutter speeds, focus depth, and movement using varied lights and equipment.
Broker Administrator at Everflow Utilities (2021-08 – 2026-09)
- Cultivated professional relationships with brokers, customers, and internal teams to enhance collaboration.
- Answered daily broker requests through phone calls, emails, and team meetings.
- Drove customer query resolution through clear explanations and step-by-step guidance.
- Managed customer complaints by implementing effective communication strategies and structured resolution processes.
- Achieved service-time and quality targets through disciplined follow-through.
- Led issue analysis by reviewing information and recommending workable solutions.
- Verified direct debit mandates and business letters of authority for contract processing.
- Demonstrated a strong work ethic by consistently meeting deadlines and ensuring high-quality outputs to support improved business operations.
- Coordinated with team members to achieve shared target outcomes.
Customer Service Representative at Shell Energy (2021-04 – 2021-08)
Carried out customer broadband enquiries, bill payments and general day to day requests.
NHS Contact Advisor at SITEL (2020-07 – 2021-02)
Worked alongside the NHS with the task of contacting individuals affected by Covid 19 to give advice and precautionary measures and next steps.
Customer Improvement Team at Barclays (1999-02 – 2019-06)
- Resolved service complaints by responding to phone calls and written correspondence.
- Conducted thorough investigations into customer complaints to determine root causes using logical analysis to achieve clear outcomes.
- Oversaw handling of diverse customer grievances through effective call management, ensuring consistent service standards.
- Set call quality assurance expectations through monitoring, assessment, and complaint investigations.
- Ensured compliance with regulations and guidelines in handling customer complaints.
- Drove improvement recommendations through completed reviews and MI information reporting.
- Oversaw complaint listening to maintain fair treatment for customers in every case.
- Provided customer service support across UK and offshore call centres with consistent standards.
- Coordinated operations within a team of 30 individuals to enhance collaboration and streamline processes.
- Took responsibility for banking procedure knowledge using best practices and Barclays principles.
