Paul Reeves

As an experienced Area Sales Manager and General manager across the restaurant and food on the go sectors, I have honed both my people and operational skills in fast paced and energised environments. Carrying out food safety and health and safety audits and feeding back to relevant departments to ensure compliance. Coaching and following up audit results to support teams in continuous improvement and for teams to grow their food safety knowledge.

Setting and achieving KPI's across stock, waste, sales and labour then coaching for results and accountability. I gained a lot of my experience and in house training working with big brands such as Greggs, KFC and more recently M&S. I am a hardworking and enthusiastic leader always looking to surpass goals and improve the performances of my teams.

Area Sales Manager at Birds (Derby) Ltd (2024-04 – Present)

• Supporting a group of 10 stores in the Derbyshire area.
• Mentoring, coaching and holding accountable the managers to ensure our stores remain compliant, provide fantastic service & products to our guests and hit all our KPI and PNL budgets.

General Manager at Dunkin' (2023-06 – 2024-03)

• General manger duties include recruitment, developing and leading a team of 15 supported by an assistant manager and 3 shift managers.
• Placing accurate forecasts, orders and generating schedules based on forecasts to control labour and hit sales budgets.
• Setting store and team targets in order to stretch development and store performance off the back of great guest service and ATV.
• Managing COS and stock holding through accurate orders and managing waste.
• Using KPI and PnL reports to monitor all aspects of the store performance.
• Ensuring compliance by adhering to all brand standards and SOP's along side COSSH, HACCP, and RIDDOR documentation.
• The priority as a manager is to provide a nurturing, warm and open environment for the team to grow and develop with succession plans in place so all team are clear about their future.
• Providing great training, the right tools and a good environment will allow the team to hit all metrics and provide guests with a fantastic experience.

Operations Team Manager at Marks & Spencer (2022-08 – 2023-06)

• I head up a team of colleagues and additional agency colleagues during peak in the distribution warehouse dispatch department.
• Key operational responsibilities include correctly segregating, marshalling and loading customer orders to the correct trailer/consignment. Making sure all consignments are safely loaded, closed and despatched on time.
• Final quality check on goods, some will be re bagged, picked or labelled to ensure customers receive high standard product.
• I am involved in monitoring and writing SOP's for the department ensuring colleagues have a safe, efficient and compliant process to follow throughout all activities.
• From a leadership perspective it is my responsibility to develop colleagues to be able to carry out multiple tasks, additional responsibilities and help them develop their careers into the next roles.
• Following up poor performance, sickness issues and addressing queries is also a big part in keeping morale, standards and efficiency high in line with the company values

RGM at KFC Gastronomy Foods Ltd (2021-08 – 2022-08)

• General duties included open and close of the store, orders, stock/waste management, rotas, food prep, health and safety, recruitment, development of team currently 87 strong, COSSH, HACCP, RIDDOR, management of maintenance, driving standards in product/service, meeting and setting targets and developing brand loyalty with customers.

Warehouse at Very, 2 sisters, Morrisons, Moy park (2020-10 – 2021-08)

During Covid I took up multiple temporary roles in factories and warehouses. I held leadership roles at supervisor and line leader level whilst the hospitality sector was closed. I can give more detail if requested.

Restaurant General Manager at QFM Group (2019-05 – 2020-10)

• My duties involve day to day running of the store such as ordering, waste management, stock control, Recruiting, team development and cashing up.
• More specifically my key duties involve product development, driving standards, leading/coaching a positive culture, providing excellent customer service and maintenance high product quality.

Kiosk Manager at My Cookie Dough (2018-09 – 2019-04)

Working in a small kiosk positioned in the centre of a busy mall my main duties were to run the kiosk efficiently.

• Generally duties included open and close of the kiosk, producing products to specification, orders and stock management, recruiting and developing team members and Forecasting sales.

Restaurant Manager at Heavenly desserts (2018-01 – 2018-09)

Operating a full table service desserts restaurant that is widely seen as the premium restaurant of its type, I led a team of Up to 20 serving customers late into the night.

• Many of my main duties here are as listed in previous roles however in this particular role I also helped the company train and develop Franchise owners including auditing their stores and providing training support for their teams.

Store Manager at Greggs (2010-02 – 2017-11)

• General duties included open and close of the store, orders, stock/waste management, rotas, food prep, health and safety, recruitment, development of team members, COSSH, HACCP, RIDDOR, management of maintenance, driving standards in product/service, meeting and setting targets and developing brand loyalty with customers.
• During the last two years in their role I became a senior manager supporting the area manager to develop teams, and managers in the 13 stores across our group.
• I carried out store audits, personal development record for managers and Helped put together action plans.

GCSE or equivalent in English, Maths, Double science, Geography, French, PE, GNVQ Manufacturing – Sinfin community school (1995-09 – 2000-07)