Paul Reynolds

Project Manager with extensive experience delivering complex, multidisciplinary operational and change projects across the UK rail industry. Skilled in managing interfaces between operations, engineering, customer service, HR, and control‑room environments. Strong capability in risk management, governance, assurance, stakeholder engagement, and cross‑functional delivery.

PRINCE2 certified and completing APM Project Management Apprenticeship, with a skillset aligned to APM Project Manager (Intermediate) competencies.

Station Manager (London Bridge) at SE Trains Ltd (2025-10 – Present)

• Deliver multiple change and transformation projects including Control Room Contingency, Retail Transformation, and workforce capability programmes
• Shape project remits, define scope, success criteria, milestones, risks, and reporting structures
• Lead multidisciplinary teams across operations, HR, customer service, and control‑room functions
• Provide governance updates, risk escalation, and structured reporting to senior sponsors
• Manage project budgets, uplift costs, and resource allocation
• Coordinate multi‑agency responses as Bronze Commander for major events (e.g., London Marathon 2026)

High Speed Station Manager (Ebbsfleet International) at SE Trains Ltd (2022-05 – 2025-10)

• Delivered operational improvement initiatives to reduce delays, cancellations, and customer disruption
• Managed safety, compliance, and performance frameworks across a major station environment
• Led competency assurance, workforce planning, and training for safety‑critical roles
• Built strong relationships with unions, Network Rail, and internal stakeholders to support change delivery

Railway Enforcement Officer at SE Trains Ltd (2020-11 – 2022-05)

• Worked with BTP and Revenue Protection teams to reduce crime and antisocial behaviour
• Ensured compliance with safety and operational standards
• Conducted investigations, evidence gathering, and incident reporting

General Purpose Relief Manager (Control Room) at c2c Trenitalia (2019-02 – 2020-01)

• Managed real‑time train service operations, coordinating with Network Rail and internal teams
• Developed and implemented contingency plans to maintain service continuity
• Led incident logging, reporting, and communication across the network

Managing Director at Mission & Relief Logistics Ltd (2011 – 2019)

• Directed strategic, operational, and financial performance of a logistics business
• Led client engagement, commercial development, and operational planning
• Ensured compliance with safety and quality standards

 Prince2 Certified

 Passenger Services Apprenticeship

 IOSH Certified

 Project Management experience

 APM Project Management Apprenticeship