Paul Schultz

Senior Product Designer with 15+ years experience designing complex healthcare products, enterprise software, and internal tools. I turn fragmented clinical and operational processes into clear, reliable applications that make ownership, priority, and next steps visible.

At Northwell

Health, I led product discovery, user research, and interaction design for patient safety and clinical care management systems. I partnered with clinical, product, engineering, data, and compliance teams through delivery. This work cut call handling time by 40 percent and eliminated missed calls caused by workflow failures.

My recent focus involves auditing AI-generated digital products for UX, interaction, and visual design standards, producing feedback used to directly train frontier AI models. My work combines visual design, systems thinking, and cross-functional collaboration to make complex products easier to understand and use.

Product Designer - AI Specialist at Mercor (2026-05 – Present)

• Contribute product design expertise to training frontier AI models by evaluating AI-generated product experiences for usability, accessibility, interaction quality, visual quality, and production readiness.
• Provide design critique on AI-generated apps and media based on prompts and source assets for training frontier models in UX, interaction, and visual design.

Senior UX Designer at Altera Digital Health - Northwell Health (2016-04 – 2025-08)

• Served as Lead UX Designer for clinical, quality, and reporting products used across Northwell Health. Designed applications for reporting, documentation, escalation, and follow-up that gave teams clearer structure, ownership, and next steps.
• Led product discovery, user research, and UX strategy across patient safety, clinical reporting, care coordination, and post-discharge follow-up, partnering with clinical, engineering, product, and leadership teams to shape product decisions through user evidence
• Translated spreadsheet, SharePoint, email, and legacy database workarounds into structured applications, reusable design patterns, and WCAG 2.2 accessibility standards that improved clarity, trust, and adoption
• Designed clinical coordination applications that reduced call handling time by 40 percent and brought missed calls tied to process breakdowns to zero
• Built post-discharge monitoring tools with a Conversa-powered chatbot and clinician dashboard, routing 450 plus critical alerts per month and reducing manual nurse follow-up calls by 65 percent.

UX/Visual Designer at Credit Suisse, Havas Health, Wiley, AIP, Bristol-Myers Squibb

UX and visual designer experienced in cross-functional teams of designers, developers, and product stakeholders across finance, healthcare, publishing, and education. Designed dashboards, compliance tools, STEM concepts, e-learning platforms, and pharmaceutical digital experiences. At Bristol-Myers Squibb, led regulated consumer and professional healthcare digital programs, collaborating with development teams to translate clinical content into clear, compliant interfaces and launch four multilingual brand and patient-education sites across international markets.

Developed reusable UI patterns, design standards, asset libraries, and brand identity frameworks informed by analytics, user testing, and regulated content requirements.

Diploma in Graphic Design – Center for Media Arts

S.U.N.Y. Farmingdale University