Post Person and Delivery Driver - Royal Mail
(2025-11)
In this position I am the first point of contact for customers, am always friendly and passionate about providing the best customer service. I constantly build customer relations with the people I deliver to while out on the rounds. This is a position the requires a large amount of accuracy to ensure that all mail and parcels are delivered to the correct address and ID checked where required.
- I ensure all letters and parcels are sorted and delivered correctly and on time
- Assist the management team with meeting KPI's
- I'm the point of contact for customer collection, enquiries and complaints while out on the rounds.
- Safeguarding is an important part of this role for tracked documents such as Passports, Government and NHS letters
- I ensure the safety of Royal Mail staff and the public by ensuring vehicles are roadworthy before starting each shift
Crew support and supervisor - EK Crew Event Support
(2024-05 - 2025-11)
A diverse role that requires strong attention to detail, the ability to be flexible and adapt to different tasks while supervising, coordinating, and training other crew members.
- The go to person for all customers and crew members during event installation and clearance by continuously building my knowledge through training and relationship building both internally and externally.
- Ensure all events are installed and cleared to the correct customer specifications and within agreed timeframes through clear communication and exceptional time management skills.
- Business growth through networking with potential customers
- Continue to learn and grow by putting myself forward for training opportunities.
Warehouse Worker & Delivery Driver - P & I Fruits Ltd
(2023-01 - 2024-05)
In this role I cover a wide range of the business. Beginning my shift within the warehouse, picking, packing, and checking orders before completing deliveries to various customers.
- I show a strong attention to detail by ensuring all produce picked is the best quality for the customer, ensuring the order is picked and packed correctly with extensive checks before loading the van for delivery.
- I use my exceptional time keeping and organisation skills during my shift to ensure the van is loaded on time and all other warehouse duties are completed before leaving for my deliveries. Making sure all deliveries are completed by the agreed times.
- Working well as part of the team by keeping my area clean, tidy, and stacked correctly to meet health and safety standards.
- I ensure the customer receives exceptional customer service by working closely with them to ensure their order meets their business needs. Any issues are dealt with promptly and efficiently.
Crew Supervisor - Linchpin Event Solutions
(2018-12 - 2023-01)
A diverse role that requires strong attention to detail, the ability to be flexible and adapt to different tasks while supervising, coordinating, and training all other crew members.
- The go to person for all customers and crew members during event installation and clearance by continuously building my knowledge through training and relationship building both internally and externally.
- Ensure all events are installed and cleared to the correct customer specifications and within agreed timeframes through clear communication and exceptional time management skills.
- Business growth through networking with potential customers
- Continue to learn and grow by putting myself forward for training opportunities.
Support Worker - Nelbro Care Group
(2017-03 - 2020-01)
A varied role supporting young people between the ages of 16 and 18 in 24-hour supported housing. In this role I helped prepare the young people I worked with for adulthood.
- Ensured safeguarding and the best interest of vulnerable and young people were met by completing all required reports and daily logs within the required timeframes and escalating any concerns immediately.
- Provided support for young people by getting them into education, showing them how to apply for jobs, budgeting, teaching them to prepare and cook food as well as the importance of hygiene and timekeeping.
Brand Manager - Selfridges – Hugo Boss and Armani Jeans
(2008-10 - 2017-02)
This position was multifaceted and always busy with a high level of responsibility. I began this role working for Selfridges in the Armani Jeans concession as the Brand Manager where I quickly became the 'go to' person, before being approached by Hugo Boss to work directly for them within Selfridges as their Brand Manager.
- Met and exceeded high KPI's by building strong relationships with regular high-end customer's while always ensuring their privacy.
- Cash handling, sales, and trade reporting with recommendations to higher management to build sales each month through merchandising and regularly attending buying meetings.
- Recruiting, supervising, and training the Hugo Boss team within Selfridges to the expected exceptional standard
- Rota planning for the team to ensure the seamless opening, closing, and running of the area.
