Paul Thackray

EEnthusiastic, highly motivated, dedicated, confident, conscientious and hardworking individual, who always gives 100% with a methodical and logical approach, combining outstanding interpersonal skills with a can-do attitude.

I have a passion for driving improvements and overcoming the challenges in IT services, with extensive experience in IT Customer Service Management, IT Service Management, IT Service Desk, IT Service Operations and IT Service Delivery. An experienced people manager, vendor manager and stakeholder engagement.

I have worked with many people and delivered excellent quality service to all levels of professionals from colleagues, customers, middle management through to executives.

Seeking challenging and rewarding opportunities where my experience and skills can bring value to an organisation both in IT and the business that depends on IT.

Specialties: Customer Service Management, Service Management, Service Desk, Service Delivery, Service Operations, Service Transitioning, Stakeholder Management, Problem Management, People Management, Vendor Management, Process Analysis, Process Development & Re-engineering, Process Implementation, SLA's, KPI's and Reporting.

BTEC Diploma in Business Studies - Distinction