Chief Solutions Officer (CTO/CIO role) and Executive VP level Professional
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Chief Solutions Officer (CTO/CIO role) and Executive VP level Professional with 30+ years leadership experience in information technology centric services and roles across the private, public & social sector with employments in TechSoup, Cap Gemini, Price Waterhouse Coopers, Sapient, Cognizant and others.
Technology leadership roles delivering of many complex full life cycle programmes with variant engagement models (on-site/off-shore/multi-shore). I have lead technology departments up to 100 FTE and started my career in many technical, data-centric & analytical roles, working with a broad set of new and emerging technologies and methods with a more recent strong focus on strategic tech platform governance, migration of old systems to newer more modern structures and apps and managing IT operations. I consider myself a strong people manager, with key skills on both business side and tech side.
My employees tend to stay with me long term, with staff tenures of over 10 years.
Executive Vice President & Chief Solutions Officer - TechSoup Global - Bath, UK
(2024-01)
For this San Francisco headquartered Social Enterprise, based in Bath, UK, current position has two principal roles: Chief Solutions Officer leading the globally distributed Technology teams (about 60 staff) for all technology projects, IT operations and data areas at TechSoup. Set the IT Platform and Data Strategy and Delivering technical and data capabilities to the business strategy including new developments using AI &
• Large Language Models. As the CSO part of TechSoups Global Executive Team, co-leading the organisation. Based in the UK, also direct the local legal entity reporting to the UK Board of Trustees. Team uses a wide range of technologies for all global platforms including Front end technologies using Java Script (REACT), Drupal and .Net, Integration layers using many micro services APIs and WSO2 ESB, MSFT Dynamics for CRM backend, and older systems like Civi CRM &
• Onyx, NETsuite and many other SaaS based products like Zendesk, Circle, Snowflake and Azure &
• AWS tooling, Data layers combining unstructured data pools, and many SQL based systems such as Postgress &
• SQL server, and JSON based file structures, Graph Relational Interface to data with vector embeddings, Larg
Programme Director - ASE Consulting
(2009-02 - 2011-12)
Overseeing a large ICT Transformation programme at Ministry of Justice (October 2009 – December 2011) with £XXm budget as the deputy Programme Director, directly in charge of the Programme Office and some of the key delivery work streams. On the Business Process Reengineering workstream worked closely with the CIO and the MoJ ICT Department Directors, to substantially improve performance of all ICT Processes and create ownership of continuous improvement of processes. On the Finance workstream led a team to better define Total Cost of Ownership of IT services.
The programme over delivered on its benefits by generating £15m of annual savings. Also held Delivery Assurance role within MoJ ICT (February 2009 – September 2009) – Logica Go2Green project. Designed, Setup and execution of an independent plan assurance process for 5 critical programmes in the eDG portfolio.
Designed and introduced Envisioning Process as a pre-project workshop-based process and ran successful pilots on Government Banking System HMCS project and JAC. Reviewed and improved PgM/PM standards. Served as Advisory role in setting up best practice and quality assurance functions in Projects & Programme organisation.
Director of Advanced Solutions Practice - Cognizant Technology Solutions
(2005-01 - 2009-12)
Practice Head of substantial P&L for large scale strategic IT programmes. Owning and acquiring active client relationships in a broad portfolio of work across multiple Industry sectors including LTSB, Credit Suisse, ABN Amro, HBOS, ING, Rabo, JPMC, M&S, Phones4U, Pfizer, Vodafone. Built up practice from scratch consisting of Senior Programme Managers & Senior Architects and delivery staff. Providing oversight to a team of 80+ across Europe and Asia.
Assurance, Business development, Commercial responsibility for P&L exceeding $50m of IT & BPO projects. Part of Global practice of 1500 individuals.
Programme director - Sapient Corporation
(2003-01 - 2005-05)
Programme director role with multiple engagements. Vodafone (January 2005 – May 2005): Business development lead for bid team of 13 FTE, estimated rev $20m. Drove construction of an integrated Fixed price/Fixed date proposal for the Vodafone Global Intranet/Extranet.
Created commercial baseline, ran deal reviews and managed 3rd party vendors and strategic partners. IDX (April 2004 – December 2004): Partnership between Sapient & IDX on the NHS National Programme for IT delivering the clinical solution for all NHS institutions in London and the South of England. Interim director of Implementations role for team of 100+ IT staff with direct accountability for Implementation of Clinical solution.
Reported to the Exec team in IDX with direct interaction with other client directors and senior staff. Improved project and programme management processes in IDX. Led and directly managed 10 project managers, bringing together a mixed team with different cultural backgrounds and agendas.
IDX Carecast is a complex database driven solution (NSCRIBE/SQL) supporting all processes in NHS acute hospitals, community care hospitals, GP surgeries, mental health institutions and many other NHS instituti
Programme Manager - Vertex
(2003-02 - 2004-02)
Programme management of a large-scale development programme of a complex generic billing system (£40m budget) for United Utilities (UU). Vertex runs the call centres, system and business processes to support the billing cycles for UU. Accountable for full life-cycle delivery of stage 1 (£11m fixed price fixed date) to 2.6m unmeasured water users in the UK.
Responsible for a team of 80 staff, with 6 managers reporting. Built cohesive team of 80 individuals from 3 totally different companies. Managed to deliver on-time against the odds (programme was 2 months behind schedule upon joining) by constantly increasing team productivity and driving hard to strict targets.
Utilized state-of-the-art Tenfold technologies, Sun F12k, Oracle and managed large configuration & release management challenges.
Managing Consultant - PwC MCS
(1999-01 - 2003-12)
Managing Consultant role.
Broadcasting (February 2002 – January 2003): Key resource in the BskyB IT transformation project to improve performance of project management processes, skills and standards. Introduce common development lifecycle fra
